4 Brothers Pizza — Restaurant in Vernal

One Glaring Issue But Some Good Things

We’re not from Vernal and we came here for dinner before our long drive home. We came because we love pizza and it’s suggested on a food guide for the town.

We looked at the special for the day and it listed for Monday “2 14in 1 or 2 Toppings Twisted Bread - $28” it felt like a good deal so we were looking at what the topping options were. The toppings were listed as follows: Pepperoni, Itallan Sausage, Ham, Black Olives, Red Peppers, Green Peppers, Mushrooms, Onions, Pineapple, Canadian Bacon, Tomato, Diced CHICKEN, Jalapeños, BACON, SUB ALFREDO BASE, Sub BBQ Base.

The menu also lists that “Each additional topping [for a 14” is] $2”

So this is how I ordered. “We’d like to do the 2 pizza special. For the first pizza we’ll do half cheese half pepperoni. And for the second we’d like to do the sub Alfredo base and bacon and then pay extra $2 to add chicken.”

“Sorry that’s a specialty pizza so we can’t do that.”

Confused I look at the menu. There is a Chicken Bacon Ranch specialty pizza that lists: Alfredo base, Chicken, Bacon, Mozzarella Cheese, drizzled Ranch

I understood what she was saying but the fact that it lists those options as toppings and it’s a 2 topping pizza I don’t actually understand what the problem is. If they don’t want that to happen to me that means they need to not list Alfredo or something as a topping option. I tried to explain why I chose those options because they are listed. (For reference when not on the Monday night special Specialty pizzas at this size are $19 and a regular 2 topping this size is $17). She was very hesitant and didn’t really know how to respond besides, “we just don’t do that. It’s a speciality pizza.” She then said she could ask her manager. I politely thanked her and she asked her manager. She came back and still said, “It’s a speciality pizza we can’t do that.” Disappointed I didn’t really know what to do. I didn’t understand what I could choose if that was the case. What if I chose other toppings that would result in the same problem. I hesitantly said we’d just do the Alfredo and bacon then. She almost didn’t let us do that but she just went with it.

As my husband paid I went to take our kids to the table and saw tucked behind some stuff a sign that said that they charge a 3% charge for all cards. Before I could tell my husband we’d just use cash he had already paid. I was bothered that the sign wasn’t more clear. We got seated and when my husband came with the water cups he told me that they were .50¢ each. I sighed in frustration. That was listed on their sign when I went back to look but because water cups are almost always complimentary and with the other things I was just bothered. I want it to be said we were very polite and weren’t ones to make a big fuss about it.

Now the food was pretty good and the place itself was nice and spacious so it does have some things going for it I just find that setting up a customer for a problem like that because of the way you have your menu listed makes the customer feel awkward and kind of ruins the experience. I would suggest that the menu be adjusted so it doesn’t allow for something you don’t allow. Maybe some toppings be listed as specialty toppings and make them a little more. I don’t know it just should be adjusted to avoid such an awkward exchange...

My family thoroughly enjoyed the scrumptious, spaghetti and fettuccine pasta, last eve{2018, 25th of October}

We were able to order and receive everything that we’d asked for, without any mistakes.

It was wonderful to be able to order something besides another pizza!!!

Last night was our first time having 4 Brothers Pizza deliver to our home. When ordering online you are also able to add tip if you’d like or there is also a button to allow for no tip.

Their delivery service is excellent, very congenial and faster than most other pizza delivery areas in Vernal.

We’ve eaten inside of their restaurant prior with a cheerful atmosphere, polite service and delicious food. Their prices for the quantity you receive are reasonable, not overly priced.

We’ll definitely go back or reorder online with their delivery service again in the near future.

If any of you have not tried 4 Brothers Pizza in Vernal, Utah, you definitely should.

Thank you for having wonderful all around service and food. You made our day. Thanks again, and keep up the great work!

Sincerely yours, The Volckerick family, Vernal,...

Great food 4.5 out of 5 if I could rate it that I would! But unfortunately I can’t! The service was fast and food was nearly just as quick. The spaghetti was amazingly delicious with no aftertaste of store bought surprise and the pizza (chefs kiss) the undercarriage of the crust was nice and crisp, sauce perfect of flavor which you can tell it’s made not bought (hopefully) 8.1 out of 10 on the deliciousness of the pies! Only few thing that I had a pick with was no napkins are offered which is a downside for if you bring the littles because we know how messy they can get, and paper plates are flimsy and can barely hold a serving before you realize you have to double plate or go get more to waste & entertainment with how many TVs they have there… But don’t let this place slip by great food and at a reasonable price for what you get. I suggest going for the specials....