WaBa Grill — Restaurant in Victorville

I just visited this location with my family. Mind you both me and my wife have worked in the food industry for years, on multiple fronts. When we walked in we were greeted with 4 stale, sour faces the server Martha walked away from her group conversation her and her coworkers were having, she seemed irritated that she had to do her job. She asked for our order we proceeded with 1 waba bowl on white with veggies she said ok anything else we then asked for 2 sweet and spicy chicken veggie bowls, one with white, and one with brown rice. She responded with "The waba is beef and chicken." We said yes we know. We would like 3 bowls. One waba, 1 sweet n spicy chicken with white, and 1 sweet and spicy chicken with brown. All 3 with veggies. She again looked at us confused and said the waba comes with beef and chicken. After finally getting her to repeat our order back to us correctly, we ask to ad an order of dumplings. She then charges us and prints the receipt. We notice the receipt says 1 waba with brown, 1 Chicken with white, and 1 chicken with brown. And of course our dumpling order. My wife then tells her "Excuse me ma'am but this waba bowl was supposed to be white not brown". She tells my wife yes it will be white. So we go make our drinks sit down and as I'm putting the kid in the high chair my wife says "babe! look down". I look down to see a roach half dead crawling around in circles. So out of reflex I squish it. I'm thinking great, we're really going to eat here. Maybe it came in from outside IDK. So finally we get our food. I immediately notice my broccoli is raw, like fresh out of the bag that's been in the fridge never even brushed up against a steamer let alone any heat RAW. Cabbage and carrots too. I ask my wife and daughter about theirs. Same thing RAW! My son's eating dumplings my daughter's picking around hers because she won't eat raw veggies, my wife as she's eating then shudders and says babe I just bit down on something hard, Im thinking it's a bone. She pulls it out of her mouth and to our amazement it's a lil pebble. So for anyone not in the food industry sometimes things like rice and veggies tend to have the occasional pebble in them from harvest. But this is easily resolved by giving them a wash when unpackaged. This led me to believe that neither the rice nor the veggies were washed prior to use. After trying to pick through the bowls and salvage a meal. I realized our rice is all wrong lol. At this point we just gave up and left. I hope the management finds this review and implements some SOP's and gives his staff a bit of revision. I don't want to go on longer than I already have but I did pay prudent attention to the rest of the staff and could not find a single positive note to make on any of them but I would recommend everyone there on that shift take a servesafe/food handlers class. Never will I ever visit this location again. I'd much sooner dine in a gas station food court than think about eating here again.

The multiple photos of the roach are to validate that the roach was in this store at this location. In case there...

Absolutely ridiculous. I placed an order on their website for delivery (which was delivered by DoorDash). The food gets here and I’m missing two items. My total was $56, so I found it really unfair that I was missing these two items after spending so much. So, I proceed to call the store and the girl that answered spoke horrible English. She said “yeah I know they forgot your two items”, so I say yes what can I do about this. Again, she is clueless and does not know what to say. She then passed me to another male worker who then proceeds to say they can refund me, but the manager just walked out the door. I was very upset because 1. I ordered for delivery because my father is sick at home and delivery was way more convenient for me and 2. They were no help at all. So I hung up and drove to the location with all of the food I did receive. A guy named Bradley helped me but had no idea how to print a receipt of my order. Someone else then helped him. They were not apologetic at all and proceeded to tell me that they will give the message to the manager “Martha”. I made sure to ask him various times that he for sure would tell her about the situation and that I would not have to return to the location for a refund. He assured me he would tell Martha to refund me.

I call this morning because I’m still not seeing a refund on my card and Martha tells me no one told her about the situation. So I have to explain to her everything again and she then tells me she has to speak to the owner about this issue and that she would call me back. That was this morning and it’s 3 pm now and I have not heard back. So now I’m calling this location and they do not pick up their phones. This whole situation is absolutely ridiculous. Again, I have my father sick at home so going to the location and dealing with these people is so inconvenient for me and let me just add that their staff is so undertrained, and not professional at all. Very upset with this location. I still do not have my refund and they do not seem to...

Had the WORST experience here two days ago. I had an online order and notified an employee of my online order and she said it’d be just a minute. So I patiently waited after 30-40 minutes of everyone else getting their order I asked again for my order. Again I was told just a minute so I waited some more. An hour goes by and I go to find out why I haven’t received anything just for the same employee to tell me they aren’t receiving or taking any online orders. I go to my car to contact the website the order was from and the website tells me they have talked to them and that I should’ve went up to a cashier. I tell them that I had and that they told me to wait. And that I had already waited over an hour for this food! The website then tells me 10 minutes later that the order is ready and all I have to do is go in there an pick it up. As I walk in two bags, not tied and no stickers to keep the food protected as a covid protocol, we’re placed on the counter in front of everyone ordering. I walked up and nobody asked if I needed help or ask why I was back in the store or if I needed anything. After another couple minutes of everyone standing around looking clueless they finally decide to ask what I need. I said I was here to pick up the order and they just pointed down to where it was. For the sake of your time and money do not eat here it’s not worth it at all. Especially being crowded up in that little business with 20 people inside trying to...