Applebee's Grill + Bar — Restaurant in Virginia

Updated 3/30/2021: I came back and ordered the french onion soup and cajun salmon with garlic mashed potato. The french onion soup was very good, and the cheese is my favorite part of the soup. The salmon didn't have as much cajun flavor. The mashed potato was good but can't really taste the garlic. I actually ordered the loaded mashed potato but I didn't want to make a fuss and just settled without the "loaded" even those the loaded version was really good when I had it the last time I was here. The green beans were much better this time, but again, I couldn't taste the garlic. Not sure if they use fresh garlic or maybe my taste bugs are off. Anyway, Edgar was my waiter again. This time he was busier than the last. I finished my meal and water, and he stopped by a but later. He was still very welcoming and friendly.

I can't remember the last time I went to an Applebee's... Maybe at least a decade ago. The governors' and mayors' covid guidelines have negatively impacted businesses and the people across the country. I'm blessed to still have a job, and to help the businesses trying to survive and their employees who still have a job but getting a lot less tips, I'm eating out more as a way to help. After walking in, Edgar, my waiter, greeted me and brought me to a table. The menu has a note saying that it has been sanitized. I ordered the shrimps with parmesan steak with loaded garlic mashed potatoes and garlic string beans. My favorite on the plate was the loaded garlic mashed potatoes which has cheese, bacon and butter for $2.49 more. It didn't worth $2.49 more but it was delicious though!! The garlic string beans were a little over cooked, and I prefer them a little crunchy but cooked. I got the medium well steak and it was drier than I was thinking, but that is what well to well done often turned out. The shrimps were small, not as pictured but it has a nice flavor. Overall, it was a pretty good meal, but I will order something else next time. Probably the cajun salmon, which is what I was going to get. Edgar was very attentive. He brought a refill for the Sierra Mist without my asking. I like that because I didn't have to go without a drink, nor did I have to ask for one. This is the time to give back, not just the holiday season... Until America is opened back up.... We need to help these businesses and employees suffering right now. If we don't try, some businesses might never come back and we will miss them if they are...

This applebees has always been great, a family favorite. From my high school homecoming to me visiting the state to this day. We were happy the food quality was still great as ALWAYS, however we were disappointed by the service of the server we had and her attitude. We were the last table of the night at 40 minutes from closing (06/25/21) and were given a time limit from drinking to eating the food (she said last call was 11:35), upon arriving she made sure to warn us we had 10 minutes to drink until they stop. As soon as she dropped off the appetizers and we had some bites she dropped off the check before delivering the entrees. She had justified it by saying "just so I don't forget" which was irrelevant considering we were her last table so how can you forget your only table of the night? Not even asking if we wanted dessert before closing the check and dropping it on our table. We were thinking of dessert until she made the decision FOR us (not saying the kitchen closed or anything similar), which to me just seems like lost revenue for the establishment. The last straw was her passing by every 5 minutes in between bites to see if we had put down a credit card. As if we would be reaching in our wallets while eating. In the end as we had put the credit card down and were calculating tip, she had snatched it from under my hand without warning or even a "are you all done?". Any verbal interaction beforehand would have been appreciated, apparently this person was highly undertrained and feels its okay to snatch a receipt right out of a customers hand like a child. She did not excuse herself and laughed it off like it wasn't bizarre to rush us out as if we were a joke just so she could go home early. I said "I know we all wanna go home right? haha" trying to make light of the subject and she said "What?" prompting me to repeat myself, which I did, followed by her scoffing at us and walking away without apology of any kind. Unfortunately, unlike her colleagues, she did not have a name tag on so I cannot name her directly. However she can be described as a young, thin-framed woman with blonde hair. The bartender and who I would assume was the manager on duty were both very nice, accommodating, and are the ones who keep us coming back. The one missing star is only because of our waitress. She definitely needs more training so as not to bring down the reputation of this restaurant that we value...

We have never had such a bad experience at a restaurant in a very long time. The server was a female lady on Thursday, March 16th, 2023. Time frame was around 6:45 or 7pm. She was the most annoying person we have come across in a while. I think her name was Alpana. She wouldn't stop talking. I mean about random things. It was very awkward and uncomfortable. We just wanted to eat in peace. She kept saying very weird things as well. She seemed very frantic and spastic. She talked a mile a minute and it was just horrible customer service. She didn't give any napkins and the table was covered with food. We had to ask for napkins and refills instead of her just bringing them. We asked her to take the empty drinks and dirty plates away, and instead she said no just put it on this side of the table. Literally there was no space left. We said no water and no lime or lemon and She brought it anyways because she said we needed it. Thought that was extremely rude and disrespectful. When we say we don't want something, don't bring it. It caused more clutter on the table that she didn't help clear. She was super loud and just created a frantic and not calming environment. She just literally would not stop talking. We have never experienced such a weird and uncomfortable interaction before. She is sitting here asking people about their personal lives at the tables. This is not a therapy session. I am just upset because she didn't do what we asked. It also took forever. We asked for the check and instead of getting it, she kept walking around and taking orders. I'm never going to the Applebee's again. The food sucked too. It was not appetizing at all. We asked her to bring the check and she came back 10 minutes later and asked if she should close the check again. I am baffled at her lack of awareness. Please speak with this employee. She needs to calm down, stop talking like a teenage school girl and listen to her customers when they say they don't want something. She went overboard and was very inappropriate for what she wrote on my check as well. I am very uncomfortable.

The table behind me- she didn't even bring the correct food to them. I have never seen such incompetence in my...