Castro's Bakery — Restaurant in Virginia

You have to walk through two doors to get inside the bakery. as soon as I walked through the first set of doors, it smelled almost like a thrift store or antique shop. It was such a strange scent. Also it’s not decorated in the bakery. It doesn’t give off “comfy little bakery” vibes..

It didn’t smell like a cafe or bakery.

It didn’t smell like anything had been freshly baked.

That was my first red flag. I decided to look at the baked goods they have to offer… it was mostly Latino/hispanic baked goods Which is no problem at all, I was looking for a tres leches cake. So that was perfect.

However, I wonder how long the baked goods were sitting in the display case for sale. Because the bakery was absolutely dead… no other customers, and they had so many baked goods. And it didn’t smell like something had been baked.

The ladies at the front desk were very kind and friendly though! They were super nice and ready to help me.

I really wanted to support a local, small business but I decided to just walk out, I was scared of wasting my money on...

I had a very unpleasant experience with this bakery. After years of being a Falls Church Castro's Bakery customer, I purchased a cake from the Woodbridge location. They decorated my fruit cake with a very bitter tasting frosting that all my party guests tasted and all told me the cake tasted off. I immediately called the bakery and asked what happened. They asked me to bring the cake the next day and speak to the manager. I spoke bakery manager and they told me the cake was fine and that they would not give me a refund. Nothing else was offered for my bad experience and they simply denied anything was wrong with their cakes. The manager and staff were particularly rude and did not want to come to any resolution with me. I do not feel comfortable returning to this location and would not...

Nunca pense tener que hacer esto, el dia de ayer 6/18/24 ordene un pastel por telf y explique, incluso le envie una foto. Le pregunte si lo podia hacer el diseño en foto la cual la muchacha me dijo eso tiene un cobro de $30 y (yo dije wow) la cual ella dijo se lo podemos hacer con el frosting. Le dije ok, solo haga la letras mas ancha osea que sean como letras bold como esta en el diseño (Anchas gorda)y la palabra happy Birthday Elisa mas pequeña. Hoy Fui de la mejor forma a quejarme y muy amable me atedieron y pregunte por un manager la cual no habia solo las empleadas. Mas tarde me llama una persona llamada Melissa, la cual le digo estoy en el dentista me puede llamar unos 30 min, Me dice esto es rapido y su llamada sera grabada, le explico con mi poco de English (Ah porque la muchacha solo en English hablaba cuando yo le explico y ella queriendo ponerme como que yo no quise pagar los $30 y que eso fue lo que ellos pudieron hacer. Cuando le explico no es lo $30 sino es el diseño que ni centrado esta, la letras ID la hicieron diferente, que ni espacio quedo para la palabra Birthday y se ve un garabato, eso se ve que lo hizo un niño de kinder Elisa la letra E parece un 3 al revez me dije oh tu queja es por como lo escribieron, solo te puedo devolver $3 🙄. El pastel lo recogio un sobrino mio a la 5:30 y ello cierra a la 6pm cuando llegue a casa me di cuenta. Mi gente no son los $3 ni los bendito $30 es lo FEO que lo hicieron, es enserio esta super feo. Como es posible que tenga persona que a diario decoran pastel, no se de cuenta cuando algo esta mal . Le dije tu cres que eso esta bien asi como lo hicieron. Llevo mas 25 años comprado pastel con la familia Castro desde cuando comenzaron en su casa y sus pasteles son riquisimo. Pero cuando algo esta mal, tiene tambien que aceptar que esta vez, lo hicieron mal. Digame si estoy...