Domino's Pizza — Restaurant in Virginia

GLUTEN FREE REVIEW Since I was told I have Celiacs and my diet had to be completely gluten free, one of the things I missed the most was pizza (we know sometimes that can be a great comfort food as well ). I have already experienced my reaction to cross contaminated foods where although the food itself is was gluten free - I reacted to it because it was possibly cooked or utensils used where other gluten containing foods were. Going through a tough time - i craved pizza and googled any gluten free pizza - Dominos came up. Please note that this review (hope dominos managers are reading) especially goes out to Elijah (spelling?). I went in this location yesterday requesting gluten free pizza. He said they have it and after I asked about cross contamination, he took a few minutes to ask me how bad my sensitivity is. I explained I have celiacs and even cross contamination affects me negatively. He understood and told me to give him about ten minutes. When he came to me with my pizzas - he told me he used a new blade and everything on my pizzas. I waited to see if I would react negatively to the pizza and I DID NOT! (except for having eaten too much lol). I had to post this review because I think it's important that management knows the time he took and because of his efforts, I had no reaction and maybe management can use this as a training tool for other employees. It's nice to eat pizza again!! (well at least from this location). I would recommend though (even Elijah said it) if you have a serious reaction to gluten - call the location so they are aware or if close go into the location. Thanks Elijah at Dominos! OH AND THEY TASTED SO GOOD! not...

If I could give ZERO stars, I would. Here's tonight's timeline...

6:40: Order pizza on the Domino's app.

7:00: It came out of the oven.

7:30: Call Domino's as it wasn't even out for delivery. The guy that answered said it might be out with the next batch but then put me on hold for nearly 15 minutes. I finally hung up.

7:47: Call back and immediately be put on hold. No greeting whatsoever. On hold 3 minutes. Hang up.

7:51: Call back. Was immediately told "hold please". When the guy came on the line, I canceled the order as the tracker estimated delivery was 8:08!! Like seriously??? How is this acceptable? Over an hour after it came out of the oven? How is that proper food handling procedures? We might have gotten food poisoning.

7:57: Call Tony's. They tell me 25 minutes.

8:15: Leave for Tony's to pick up the pizza.

8:19: Arrive at Tony's. Pizza is ready.

8:23: Arrive back home. Enjoy a hot pizza.

Lesson of this story: NEVER ORDER DOMINO'S FOR DELIVERY

For reference, Domino's is across the street from my house. (Yes, I know I could have picked it up but life situations made delivery easier. Or so I thought! And they charge a $4.99 delivery...

Honestly in disbelief after my recent experience with this Domino’s. I placed an order for delivery at 10:45pm on Saturday the 13th of November, my app said it was preparing and then was never delivered. Called the store, no answer. Drove there, they were closed. Hours online said open til 1am. Called the next day and was told my charge wouldn’t go past pending because they had been closed and corporate just didn’t want to change their hours. Whatever, I get it. However, the charge went though. So the following Thursday, I called again and asked for my refund. I was told I could not get refunded but could get store credit. Are you kidding me?! Lol when I placed an order that never came and was charged $45 and you can’t refund me? I asked to speak to a manager and was told the manager was busy and would call me back. Of course I never got a call back. Long story short I’ll be disputing this charge through my bank, but some seriously trash customer service on...