Freddy's Frozen Custard & Steakburgers — Restaurant in Virginia

Tried the "Double Steakburger - California Style" w/Onion Rings. Really disappointed cause this was not what I think of when ordering a "double" burger. Yes, it technically was a double burger because it contained two separate meat patties, but Freddy's Steakburger patties are compressed so thin you could almost see through 'em. So while technically a double, you're actually only getting the meat of a single. Ordering your steakburger "California Style" only means that it comes with "Freddy's Sauce", lettuce, tomato, & onion. Once again, there were two slices of tomato on the sandwich, but they were paper thin slices and the center was a quarter sized hard core. The onion rings dipped in "Freddy's Fry Sauce w/jalapenos" was the best part of my combo order.

I'd also ordered a "PBC & B Concrete" when I placed my order and asked that it be placed on hold, meaning that you order & pay for it along with your food, but they don't make it until you return to the counter after you eat. I thought this was a great concept, that was until I went to pick up the desert that I'd already ordered & paid for. When I walked up to the counter, there were two "hold receipts" there, one of which was mine. There were also two employees behind the counter, one of which was working the drive-thru window. Now my visit was on an 85° Sunday afternoon, and I'm sure that this 'Freddy's Frozen Custard & Steakburgers' location was selling several frozen custard dessert orders other than the PBC & B Concrete that I ordered, which makes you think that someone working there would've kept up with making sure the frozen custard machine was producing enough frozen custard for the orders and that it wasn't out. Both employees were nervously scurrying around behind the counter trying to make frozen custard desserts with no frozen custard. Meanwhile, the employee that was dressed in blue and seemed to be the 'crew leader' began to wait on other customers that had begun to lineup inside the restaurant. When the machine finally spat out a small amount of product, the counter employee asked the next customer if it was OK with them for her to make my order, the one that had been placed & paid for when I arrived earlier, the order that had been placed on hold and that I was standing there waiting on, and most importantly, the order that the employees already knew about because of the "hold receipts" on the counter that were there before they let the frozen custard machine run out of product. And then to get a product that looked like it'd been spilled and scraped back together, one that didn't look anything like the promo. I'm so glad that I didn't pay for a large concrete because the regular size that I received seemed to be lacking a bit when delivered.

Needless to say, I'm extremely disappointed with the visit to the Fredericksburg, VA location on Sunday, July 8th, 2018, and probably would take my future business elsewhere. The only reason that I'm giving it two stars is because I enjoyed the onion rings dipped in Freddy's Fry Sauce...

I know life is hard and people are just trying to get by but there should still be some standards when it comes to the food service industry which this place seems to blatantly ignore. My observations are as follows: The food is overall horrible.

~ Fries are small, skinny, barely cooked and have no flavor (nicknamed them Angel Hair fries due to their size and shape for those that eat different pasta)

~ Ordered two different burgers that both looked like they were microwaved, tossed between two buns, dropped in a partial thermal insulated bag and then punched before being given to me.

~ Ordered two kids meals.. they forgot to give me the main bit of the food and kept trying to give me more Angel fries each time I went back to try and get what I wasted my money on.

~ Ordered some shakes that were in the wrong cup sizes, mixed with the wrong flavors. One of the shakes was supposed to be banana but the crew in the back seemed to have forgotten that halfway and mixed in my strawberry and then the one that was supposed to be my strawberry was some sort of Reese peanut butter cup mix.. I'm allergic to caffeine / chocolate so that's gonna be an issue in a few hours.

~ Using the drippings from the shake maker machine as extra shake by catching it in a metal food warmer tray and pouring it back in thru the top.

~ What food was eaten was enough to upset my families stomach. My wife's from Louisiana, they eat alligator in that state and that fish / chicken combination was more edible than this.

Service from the head member (don't know if they were the supervisor, manager, owner, reincarnated Freddie Mercury) plummeted quickly as I had to enter the establishment multiple times to get the order right. Getting sassy with me due to their crew failing to give the food that's on the screen in front of them.

The presentation of the food just made me and my wife feel depressed just looking at it. Ever gotten food and then you went "Aww.. this was a bad idea.. this animal did not have a happy life before it was ended", that's the feeling we got after actually looking at and tasting the food.

Nowhere near worth the price, should've went across the street to mickey D's if the line was short enough.

The only thing that I liked about the place was the look of the building, gives off an old diner like vibe.

Just, don't go here, there's a whole strip of other places with a few minutes walk / drive that has better food and service for a...

The previous review I wrote years ago, now sadly, I have to update this review and be honest about its current state.

This location is awful, today is not the only day I base this off of but it just happened to be the worst.

I went to drive thru and ordered my mean. Upon coming to the window there was some younger blonde haired employee with glasses who handed me my food, she forgot we even had drinks and we had to wait about 3 or 4 minutes before she remembered to get them. Then as she is giving my my 1st drink, I had noticed by lid was off but she didn’t even pay attention to it before handing it to me, luckily it only spilled on my hand. Then she went to give me the second drink and the lid wasn’t on correctly and she didn’t even check the second one after knowing she messed up the first time. It then spilled all over my car, my pants and in my car just to get it to its cup holder. She didn’t say anything and shut the window. Having forgotten to order my kids meals, I went back through. She took our order again and couldn’t get it right for the life of her. A young male then took the order over and he also couldn’t get it straight for the life of him. After 6 or 7 times reciting my order, I went to the window and asked to speak to the manager. He then replied “why do you need a manager, I got your order right” I wanted to reach out my window and pull his “a**” out of it but I demanded the supervisor.

The supervisor was great and explained that she has a lot of new people. She tried very hard to make it right. The review I am placing here is not a reflection on her, just the employees she now has. Horrible job by those employees and they should seek other work that isn’t too much to handle.

Ashley is the best I have ever seen. She didn’t ask for this review, in fact I asked if it was ok to write one for her. She took my order with clarity, precision. She greeted me with happiness and maintained it through the entire order process. She is an all star in my opinion. She seemed to be the only one I have ever seen like this at this location. The restaurant is lucky to have her and should consider her as a leader even if she just started. Having the right idea and going into a position with a positive attitude is what is needed at all times. It also promotes others to be that way. Ashley if you see this. Thank you very much for going the extra mile that no one goes anymore and thank you for doing...