Kung Fu Tea & T.K.K. Express 顶呱呱 - Williamsburg VA — Restaurant in Virginia

I rarely bother writing the review but today's experience here kinda agitated me with the service and staff there. i'm a frequent customer there since it is close to the college.. good food and drinks(tea). Starting out with their broken payment system made me buy the food with cash but it was short a little over a dollar.. so i gave them a couple of dollar coins and some bills to cover my food and the woman(not cashier) who is making tea at the back said they don't accept coins. it was so weird that they don't accept the coins officially issued from U.S treasury. So they made me go back to my car to grab some cash and changes. i came back and realized the drink was not what I wanted. So I requested them to switch with another drink and was going to pay for the difference. But they denied my request and cashier kid told me he couldn't change the order and then he asked the tea woman for help.. she was seemed to have bad attitude and i ended up paying extra($5 more to total about $38 for just 2 combos and 4 wings) for the could-have-been same combo size drink that comes with combo. Anyway my point here is being a regular loyal customer coming here for months now have to rethink about going there again since they don't seem to know/understand what they're doing and they really need to get good customer service training. Also hope they have a better...

I usually receive good service and food from their other locations, but not this one. This place has good food, but horrible service! I went there and saw that the few pieces of chicken in their case looked old. So I asked if there was anything fresh cooking. One server just looked at me, like she didn’t understand, and another just said no. 1 minute later, they pulled out a huge tray of fresh chicken wings, and I said I wanted those. She told me I couldn’t have them bc they were for someone else and that I had to wait. Then they put the chicken from that same tray into their case, made me wait then finally got some from there for me. They lied to me twice, once when they said they were not cooking anything fresh, then when they said they were for someone else. I guess they just wanted to get rid of the old stuff first by serving it to me. The wings and the almond milk tea I got tasted good. But the service there left me...

The name of this establishment is Kung Fu Tea & Fried Chicken. I went there for the first time after looking at their website and looking at the menu. I went there because I have been looking for good fried chicken and the reviews suggested they did. Upon arrival I was informed they stopped making fried chicken several months ago. I told the young man at the counter that it was on the menu on the website and he disagreed with my information. I wasn't going to argue with the guy behind the counter but I would like to give the manager and the owner a piece of my mind. If you don't sell fried chicken anymore, TAKE IT OFF YOUR MENU!!! These restaurant aren't closing down because of the lack of help it due to the lack of smarts! If the manager or the owner sees this comment, contact me, I would love to have a conversation with...