Cox Store — Local services in Williamsburg

Ok, Cox just did an across the board raise on all there pricing. Mainly TV and associated equipment, mini box's, packages and so fourth.

I didn't get a raise this year, so, decided to take back two mini box's that I seldome used and save the $12....

Well, now I'm having "major" issues with the internet bouncing, dropping out sporadically, constantly.

Got a Cox service technician, (who was very nice and professional), to come over and have a look at it. While she was there she got a notification on her company Cox cell phone that the local network just went into an outage, (went down)...

Then a few minutes later the network came back up. .....hummmm

Her advise to me was to replace my modem with a "new" Cox modem, (available for a rental fee), to see if that will "fix" my problem.....

HAY COX, HOW ABOUT YOU STOP MAKING COSTOMERS CABLE MODEMS STOP WORKING IN AN ATTEMPT TO SELL YOUR CABLE MODEMS TO CUSTOMERS......!!!!

(sorry, just a little p.o.'ed here)

Ok, lets fast forward to this past weekend.

Sent several emails to Cox trying to resolve my issues with the connection problem. Did get a "very" good response from Dustin, Cox Social Media Support Specialist

Hello Tim,

I understand planning for a back-up. That makes sense as to the install date being much more recent. I understand that an off and on issue can be very frustrating, and also be difficult to diagnose if the issue isn't present while troubleshooting. The modem polling history is reporting some T3 errors, but there is no packet loss or latency reporting when pinging the modem. If you need us to take another look at this when the issue is present, then we're here to help look into this further on your behalf. Our team is a 24/7 support.

Dustin

Cox Social Media Support Specialist

"Dustins", insight of the T3 errors led me to do a little research on my own. A T3 timeout error is caused by too much noise signal on the upstream channel. They cause "intermittent drops" from your service provider, (Cox in this case)....

Wow, that was exactly what was happening to me. Of course by the time I found out this information I had already purchased a new 3.1 DOCLS modem and was in the process of installing it.

When I contacted Cox to initialize my new modem by giving the Mac address and the other necessary information, they informed me there were technicians in my neighbourhood working on a "problem". So, it might take some time initializing my modem because there was currently an "outage" in my neighborhood.

Hummmmmm........"outage"....well, well,well...

Bottom line, I just dropped over $250 on a new modem when probably there was nothing wrong with my old one. All because Cox probably has a loose connection upstream somewhere.

Nothing frustrates me more than fixing "someone's elses problem" and having to spend $250 that I probably didn't have to.

Cox still gets a "D" on this one. Although Dustin did clue me in on the answer.

Kudos Dustin, kudos.....! 🙂

And now for someth'in completly different.

5/24/25

Went into the Cox store today to try and get the price reduced...no dice!

So now my cable bill is higher than my Electric bill.

Looks like Glow Fiber is gonna get some new...

Cox internet is the worst, been having an intermittent problem the last two months. Single digit Mbps uploads and downloads when the Internet actually worked. Cox answer to everything was to reboot the modem ....rebooted dozens of times a day. Swapped out modems at the Cox store (I'll get to them Ina moment). Several techs coming out , main line from outside house junction box re ran into house through brick wall and into bedroom wall. ( After the fact the cover plate screws were just drilled into the sheet rock to look like it had wall box put it. ..half ass work) I complained multiple times....same answer was reboot modem......change out modem at Cox store...now to the Cox store....came in and the car laughed saying I haven't seen that modem in years ...and quickly added that they can upgrade my service which she said no one has that package anymore .....you aee where this storyline is going .....she said the can upgrade my service and you won't get this problem .....I said oh wow how gracious it ia if cix to upgrade me for my same monthly price....her demeanor changed change and said no .....got another modem and went home and still had no Internet to single digit Mbps . Luckily glofiber has been installing their network in the neighborhood and I called them the next morning, set up a service which i get triple Mbps 300, for 10$ cheaper than cox/month and it's fiber optics. By 100 pm glofiber was running it's line from the pole to the new junction box on house. As he was finishing up the install a Cox tech arrived to check in on my problem. ....Cox tech said it's not anything wrong with my house nor modem and it was the actual line that runs from pole to pole overhead and that another tech would be out tomorrow and fix it saying the network overhead lines are old and prob needs replaced. The Cox line was never looked at the next day. I cancelled my cox service and wish I had done it much earlier. Just the worse experience ever with Cox and their crap internet. My neighbors who also have cox and share the same network have the same issues, and they have switched to...

Cox blatantly mistreated my grieving widow mother attempting to close her late husband's account. Unfortunately every experience my family has had with this location has been callous and plainly disrespectful. My father had an account with Cox. He very unexpectedly passed away at the end of September. My siblings and I were attempting to help my mother sort through all of their accounts and I offered to cancel the cox service. My mother had apparently already had called and was told that in order to cancel the service she would need to provide a deed to the house and the death certificate (she was an authorized user on the account). I called and was told then by corporate that they never require either of those things and I could just drop the equipment off at a local ups. My mom then spoke with someone again at this location and they stated that it is required for her to drive (45 minutes) to return her deceased husband's wifi equipment or they would to try come after my father WHO HAD DIED. My mother trying to just finish things because she is dealing with so many things finally just drove it down to williamsburg. Upon arrival she was kindly trying explain the situation and why she was there (I had gotten the serial number from corporate to know what equipment needed to be returned). She told the store employee that her husband had passed away and she was trying to just return the equipment. I guess he had heard of the situation as his response was "yes that's been established already". She was then also told that she was returning incorrect equipment. Finally she just left the equipment and the store. Every single person attempted to threaten my mother with either adding fees to her LATE husband's account or plainly disregarded the reason she was there and treated her like a problem that kept coming back. Cox has terrible service anyway but in an unimaginable, unexpected loss my mother was treated with extreme disrespect and I cannot comprehend the need to make her already heartbreaking situation worse. I wish zero stars...