I went to Pho with my 3 grandkids and my grandson girlfriend, when we went inside the restaurant it was completely empty, so I thought that is good in a way cause they're going to give us a good service, well I was wrong, as soon as we sat a girl came to ask for drinks, I order water with a couple of limes or lemons, and the girl says, we don't have limes or lemons which is awkward for a Pho restaurant, my grandson ask for a mango boba tea and she said we don't have mango she then came out with a mango boba except the boba was hard and like it hadn't been made correctly, my grand daughter ask for Dr pepper and she also responded we don't have Dr Pepper but had pepsi and they come from the same machine, so my grandson and his girlfriend ask for water and sweet tea, but then another person came inside the restaurant and He ask for a glass of water with lemons, and guess what, they give him water with lemons, so I ask the waitress why He has Lemons in his water, she responded with a rude attitude bring me lemons and threw them at the table, we just tried to pay for our drinks then left ,she knew her attitude wasn't right and she decide not to charge me for it, but I insisted and she refused, so I came the one located at Newport News, Va and even when is 40 minutes away I don't care, but I'll never go back to the one in...
Read moreSadly I have to update this review because this place has really gone downhill. I have been eating here at least 1-2 times a week for 2 years now. I have been ordering it for delivery for the entire pandemic. Their dine in service has taken a drastic nose dive. I recently went in to dine in and on both occasions I had to go up to the servers to get a refill of water or soda after waiting 20 minutes for someone to notice my empty glass on the edge of the table. If the two guys working as servers their would put in half the effort of paying attention to the customers as they do to the girls working there the service would be great.
I really love this place and I really love Pho and it saddens me so much seeing how bad the service has gotten.
Review from 3 years ago: Some of the best Pho I've ever eaten. Staff is friendly and provides a great welcoming feel. I highly recommend coming here to get some great service...
Read moreThis place is ran by kids!
I went in with my family to have them try something new. First, it took over 15 minutes to even get someone to take our order. My husbands sweet tea tasted like green beans and sugar water. Next, the people who came in 30 minutes after us got their food first. Lastly, when our food came, you could tell it was old. The rice domes were crunchy and clearly had been sitting out, the noodles in my pho were breaking apart as if they have been clearly prestaged in that bowl over night with like warm “broth” poured over them for a little razzle dazzle and my son’s grilled beef was a slab of room temperature nonsense with old lettuce scraps of a pretend side salad. Not to mention that the basil they served hadn’t been washed whatsoever.
I’ve had great pho. I’ve had it overseas and I’ve had it in Northern VA…but not this place. Not this place at all. This place should...
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