Subway — Restaurant in Virginia

So I’m going to ask a question why is it our fault that you keep getting 100 dollar bills that aren’t real we went here tonight to get my daughter and my son a sub okay we went through the line and they made us a entire sub that we asked for as we went to the cash register the man looked at my husband and said we don’t take 100 dollar bills because people are bringing fake money to your store well that’s not my husband fault my husband had to leave the store without the two footlong subs and my kids dinner was no more. They need to do much better. Maybe they should put a sign on the door right when you walk in saying that they don’t accept 100 dollar bills. I thought this was America....

I've been a customer of this Subway location for almost 21 years and have always been happy. My last 2 visits have been so disappointing that I will start trying other locations. The first bad experience involved my sandwich being so wet and soggy that I couldn't eat it because it fell apart in my hands. Today I asked for my favorite rotisserie chicken sub.. the employee asked what kind of cheese I wanted and went to toast my sub WITH NO MEAT ON IT! I stopped him and he put the chicken on it, but only half the amount that's normally on the sandwich. I'm SO DISAPPOINTED and won't go back to this...

I don't know why this place even considers itself a Subway. They don't honor any Subway promos that get sent in the mail to local houses, and they don't allow use of points nor allow the earning of points or any membership benefits in the Subway App. If you aren't going to honor the terms of the offers being sent to your customers by Subway Corporate, why even bother with the franchise tags and costs? Just come up with your own sub...