Subway — Restaurant in Virginia

If I could give them 0 stars I would. Took a while to come out and take my order and when the lady finally came out from the back where she was on her phone she told me that my service dog who I was holding the whole time and the other employee saw but said nothing about was not allowed inside. I literally was just gonna order and leave and my dog was non disruptive and sitting calmly in my hands. I’ve gone to other subways with my dog before and not one said anything . Such a shame. Barely wanted to do her job and when it’s time to do it the first thing she talks about is my dog. Didn’t even feel the need to order anymore. Every meal starts with customer service the male was fine but the female just came and tanked the...

I waited 20mins for my order after placing it online 45mins prior to pickup time to save the hassle of waiting. I am usually patient and have no issue waiting. Other online orders were being made with no one waiting and the lady said my order hasn't even been started. the way the lady in glasses was speaking to me after I nicely asked to cancel my order as I was in a time crunch and couldn't wait any longer is ridiculous "you can't just wait". If the order had already been made I wouldn't cancel it at all. The audacity of the employee to completely ignore me when we were speaking and turn to assist another customer is just crazy. She needs to learn some manners and how to properly communicate and fix her makeup while...

First of all I go in there at 3:15 in the afternoon and they only have enough meatballs to do one sub. I tell them I want to do the buy 1 get 1 free with the bottle drink. I was told it had to be done online so I stood there and did my order and it kicked me out. So I ended up paying $18 for 2 subs. The girl at the counter said oh it can only be done online even though the advertisement says either online or scan your card at the restaurant. This is why I am done with Subway this is the second time this has happened to me in the last month. The woman at the Cosner Corner does not go by the actual...