Tropical Smoothie Cafe — Restaurant in Virginia

This location was okay. I ordered the Caribbean Jerk Chicken wrap. It was very poorly wrapped and was falling apart as I ate it. Usually this wrap has a decent amount of rice and beans which help the wrap to be more filling. The majority of this one was lettuce. They also forgot to add chicken to my daughter's quesadilla. Since they didn't give us the receipt, they had to spend time searching the computer to see if they had charged is for what we ordered, while my toddler was sitting there without her food. They did take it back to put chicken on it. They also use a portion of the dining area for a break room for their employees. Therefore we overheard some interesting and borderline inappropriate conversations. One of which was punctuated by "what are they going to do, fire me?". This statement is definitely concerning when I am eating what you just cooked. I am just hoping they weren't referring to what we were eating. I do not plan to return to...

I visited this place for the first time ever with a friend who frequents this place. I was very anxious to try the food, but before I had a chance to be wowed by it, the employees in-store were just plain the friendliest bunch I've ever had the pleasure of just simply talking to. They weren't bothered in the slightest to help me pick something out that I would enjoy or just small talk while our food was being made. If only I had reviewed this place a lot sooner so I could give proper credit to the specific individuals who gave me such a wonderful experience. It was absolutely no surprise to me afterwards, that the food was just delicious. Please do yourself a favour and give this location a shot if you...

I don’t know why I kept giving this place another chance. I can’t tell you how many times they got my order wrong. Once they even got my smoothie wrong. I just was there today & management was yelling at me and another customer because I got his order & checked to see if it was correct (since they can never seem to do that). The employee took the item from me & handed it to the other guy who refused to take it since I had to open it up to see if it was my order & if it was correct (I don’t blame the other guy). It seems management & all the other employees don’t care about customer service. The only reason this place doesn’t get one star is because the smoothies & food are actually good here, but...