Taco Bell — Restaurant in Visalia

We eat here somewhat regularly. We ordered delivery for the first time. They forgot one of the items. No big deal, we can call and they'll fix it.

Liz, the store manager at this location, was the one who answered. She was rude and oblivious to anything going on. She spent the entire phone call arguing that Taco Bell doesn't provide delivery.

She kept insisting that we must have ordered through the Doordash app or Uber Eats because the Taco Bell app does NOT let you order delivery.

She talked over my mom, who had placed the order (through the Taco Bell app), nonstop. Liz would not accept that Taco Bell delivers.

Unfortunately for her, she was wrong, and had she stopped to check, she would've seen that. But she's underpaid and frustrated, and takes that frustration out on customers.

I took over the call because the way she was talking to my mom, who had been polite, was unacceptable. I tried explaining, again, in very clear terms, that they do offer delivery. I opened the Taco Bell app, and suggested she do the same. I read the options in the app, that beautiful word at the top of the screen... "Delivery". She was too preoccupied on speaking over me to understand.

You might be thinking this is just a misunderstanding... But no. This seemed like a personal vendetta. A slight against her store. When I asked if she was trying to say that Taco Bell contracts with Doordash or Uber Eats, she triumphantly denied that too.

In her righteous quest to prove us wrong and hear no argument, she forgot that, at the top of the receipt, it says "Taco Bell Delivery". She forgot that she, too, could have opened the app and seen the word "Delivery".

On the topic of food, though... My cheesy gordita crunch had no sauce until the last half. A cruel reminder of flavors lost to me, a Delivery Believer™️. The non-existant meal was alright. Bit airy, not a lot of bite.

Everyone else I've interacted with at this location has been great. It's just the manager that needs to work on conversation basics and knowing that her store...

This Taco Bell out of the other one's in Visalia that I have been to is absolutely terrible, it is the worst fast food resteraunt I have ever been to, they don't keep it clean, they aren't organized, and worst of all they are rude to the customers. On this particular visit I was with my 6 year old brother who has asthma and we were out in the heat so we went in to get to cups of water which are usually suppose to be free, and they told us we would have to buy something to get it, but instead they charged us for a regular drink, which is an unfair price to pay and we didn't expect to pay for water which is a natural right and we barely had enough to pay for it. The worst part was when I asked why it wasn't free they said because of certain people coming in as they were refering to the homeless, that is just evil and discriminatory, how dare they take what might be saving someone's life away, I never want to return to this Taco...

Bad services ! My daughter ordered online and it was ready for pick up so we went to pick it up and they had us drive back and forward in their drive thru like a little kid game and then they said they don't see my daughters order so we waited and not even 10 min we went back on drive thru and that lady that works there late she said my daughter's name has been up there for over 30 min like really it wasn't even 30 min we jus left drive thru n she lied because they didn't want to make 12 buritos . Like really if you that lazy to make 12 burritos then don't work. And I tried to order party pack they keep canceling my order twice. If you're trying to get some food at night I suggest you not to order late or I'm not sure if that same person would be there in the day time because they get so lazy and be in a hurry and gives you nothing inside but just...