Taco Bell — Restaurant in Waco

This has been the worst Tacobell i’ve been too in a while. I ordered Tacos from them and asked for supreme and i got home and my tacos weren’t supreme At All. I then called store to get it fixed the lady asked me did i wanna “come back to the store or get put on there remake list”. I then choose to be put on their remake list. After a day passed i went to get my free Doritos Locos Supreme Taco i walked into the lobby because i didn’t want to hold up the drive through with explaining to them that this is a remake. As soon as i walked in i saw Employees laughing and talking while theres customers and i also didnt see any hair nets. However i walked up to the Cashier and i spoke to her and she never said anything backed and we sat in an awkward silence . However i wasnt mad its taco bell …i wasnt expecting extremely good customer service. Then she proceeds to rush me with my order so im explaining to her what i need and the whole entire order im being rushed and asked “what else what else “ then she never read my order back to me so after i got my receipt i realized A lot of stuff is wrong. I told her “ i asked for this regular not supreme because i was already getting a free supreme” it’s also a 70 cent up charge for what she game me. She rudely started to point at my receipt telling ME what I ordered. She rudely walks to the back grabs the draw keys and opens the draw and hands me 70 cents shooing her hands and saying “this for that or whatever “ Extremely rude and unprofessional. So At first i was very confused as to why she was so aggressive but then i later found out by the manger she was rushing because she was about to get off. However i spoke to the manger about the situation and the lady stayed longer to listen and even while i was talking to the manger she told me manger to call her afterwards and the manger looks at her and smile and says “ok”. Which im not understanding because now she’s staying even longer now trying to ease drop. So now with them being friends my complaint isn’t gonna be taken seriously. I spoke to who i think was the store manger and she apologized and gave me a free meal. I told them i would get it another day and left. You would think it would be over then. However , 2 days later i went to get my free meal (Aka Today ) a cashier grabbed her manger im guessing (the lady i spoke to over the phone ( The store manger )the previous day before) And she explained to me that what i said DID NOT happened at all. And she didn’t see anything as if im crazy and making this all up. Then she asks for my phone number and tells me im gonna be out under “a radar “from ordering from them. Then she proceed to keep and keep talking basically calling me a LIAR and she proceeded to lie to my face and tell me the cashier who threw her stuff had to reach into her own purse and pay the 70 cents that day. Which is a lie because i watched her take the change out the registers. 2 REFUNDS are a thing. 3 the lady left before i left. So i watched the Store manger lie in my face multiple times covering for her employee. And at that moment i knew this was a problem that needed to be handled with someone higher because there all friends. Even when i asked for the cashiers name they lied and i checked my receipt to see...

First off, I really enjoy eating Taco Bell. And aside from Bellmead, I usually know what I am getting with a visit. But this location seems to be working through some courtesy kinks. Just before I ordered the gentleman in front of me placed a large order of tacos. So while I simply had a five dollar box meal they decided to just go with first come first serve. And while that is fine and all, I wished they had at least let me know their would be a wait. Wait, which I did. After fifteen minutes I did ask if it would be much longer, (as no one else was in the place) and the one cook working only inside orders told me if I could just wait ten more minutes for him to finish this order it would only take him two minutes to make mine. Okay. Frustrating? Yes. But while I didn't see the reasoning in it I let it go and worked another solution. I had to attend a church funtion in fifteen minutes and asked them if they could just hold off making my order until I came back. I was told, sure. No problem. I asked if I could get the name of the hostess and she said no worries, we have your name here. Okay. Fine. Sounded well enough. Then I get there a hour and half later. While they did remember me and had no issues getting me my food, they did pull it out of a warmer fully wrapped up. I asked when it was made. "Oh, I don't know about that." Was the hostesses reply. I guessed they made it immediately after the other order was done. So I finally had enough. Being reasonable only goes so far. Right? Sad to say, I did raise my voice and speak to a assistant manager. I know it was the assistant because the obvious manager came out and asked why I was speaking to the hostess when I should be speaking with her. (That's when he nodded his head.) So a manager sees a customer yelling at a staffer and shows up only to say someone else take care of this, while not even acknowledging the customer. Wow. This was a failure on all levels. I couldn't believe the lack of service. I mean, I know its fast food but I have never had such poor service at a Taco Bell or other fast food joint. Will I go there again? Of course. The service is usually lacking at this location but this horrible account is not the usual. Just do yourself a favor, and go through...

Overall experience very good. Drink station was out of drink lids of the medium size. Restroom was clean, and service was polite. Next time, I may pick a location that is not on such dangerous roads. The roads surrounding this location were a little scary to drive on as some drivers went too fast or were not paying attention. From where I was, I had to cross a triangle shaped intersection and yield to oncoming traffic a few times to get to the building. Valley Mills Drive is a BUSY STREET, and I strongly advise you and all drivers to stay alert, especially at night when dangers are harder to recognize. Another dangerous road is the famous old circle on Valley Mills that leads up to Magnolia Cafe, which used to be the Waco Elite Cafe that had been open since 1920. That is where the slogan, "I survived the circle" is from. Many longtime Waco residents will tell you how frightful it is to drive on that circle when other motorists drive too fast or don't yield to you. From my experience back when I drove on that circle my first time shortly after first getting my drivers license, it was scary for me also. Yes this is a little off the subject, but want to help warn others about these 2 known dangerous roads in Waco should you need to pass through them if Waco is unfamiliar...