Marco's Pizza — Restaurant in Wake Forest

UPDATE: 03/06/25 Thank you, Jonathan, you were extremely polite, very helpful today. You are the reason why we do not go to any other Marcos because, as we have said in the past, the customer service here, no one else can beat. I hope you get the recognition that you deserve for the excellent service that you provided us today, and we are sure that you provide every customer with. Kudos to Marco's, again, you have another winner on your team.

2/12/25 Jaden you are an exceptional employee. Thank you! We couldn’t have placed our order without you. We come to this location because we consistently receive the best customer service. I’d also like to mention that the food is always perfectly cooked, perfectly seasoned, and perfectly handed over by wonderful employees—just like you.

We highly recommend this location....

This Marcos is clearly run by one of the best restaurant managers in the area. Many food industry managers "manage from afar", but this location's manager is always covered in flower from head to toe. I order from Marcos regularly, and I've also never seen him speak unnecessarily harshly to any of his employees. In fact, he's always extremely polite (especially compared with other fast food restaurants). He also has somehow found some of the politest young staff members around. It's saying something for them to be competing with Chic fil a for employee politeness!

Last time I was in there a couple of weeks ago, he said (direct quote): "We know we're not perfect, but we're trying as hard as we can to be as close to perfect as we can possibly be."

This kind of attitude makes it easy to be a...

Went there to pick up a delivery order. Business owners, managers, supervisors, employees please understandOne of the 1st things a customer notices is how they are acknowledged and greeted-- how soon you greet them, your tone, and whether you smile. This guy looks at me with an unfriendly face (in a business, if you're not smiling at a customer or have a pleasant look then it's unfriendly) and asked me if I've been helped. Ok. I ask him to put the 2 liter soda in a plastic bag since it's easier to carry that way and he sarcastically asks "Don't ya'll have your own bags?" Like really was this necessary, like why have plastic bags if you don't want to give them to customers?? His energy was hostile and I think he was the...