Tacos Walnut Creek — Restaurant in Walnut Creek

My niece went to this restaurant and ordered a burrito that she didn't realize had guacamole in it. She took one bite and told Yami that she couldn't eat the burrito because she is ALLERGIC to guacamole. Yami, who has no idea what good customer service is, proceeds to argue back and forth with my 17 year old niece, telling her that she would not make her another burrito. My niece called her mother and Yami refused to speak with her and was laughing in the background. Her mother called the restaurant and Yami would not get on the phone for several minutes and continued being argumentative with my niece's mother. Eventually, Yami agreed to remake the burrito, but for half price.

I have worked in hospitality for 4 years, and customer/client services for 20 years. It is NOT hard to remake a burrito when someone is allergic to an ingredient. In fact, there should be no question about it! Simply replace it, but no, Yami decided to argue with a child. I'm curious if it's because my niece is a biracial and was with to other young Black girls. (All minors)

Yami needs customer service and ethics training. She is not a good addition to...

I came in with my family excited to eat. When seeking to order, the receptionist taking the order had the audacity to say “you mind if I help the guy behind you” customer behind me was Caucasian. As a customer you should be entitle to explore the Menu. I guess they prioritize assisting White folks and brush aside the Latin customer. Mind you it is a Mexican restaurant. As a Hispanic I was taught better principles and morals. You give the customer time to decide what to order, you acknowledge when a customer has never came into the restaurant, you should be courteous and ask if there are any questions on the Menu. My family and I were the only customers with One gentleman Behind us. When I was about to order Nachos she cuts me off and decides to take the order from the gentleman behind us. If your concern is preventing a Caucasian customer from waiting it’s ethically wrong. Perhaps you should train your employees to respectfully and professionally say “You guys take your time reviewing the Menu, and if you have questions let me know, would it be ok to assist the gentleman while you guys decide”. Will not return to...

Okay this place has bomb tacos that you got to try, and the burritos also are great! I typically avoid super burritos just because I don't prefer the burrito to be masked with so much stuff. I got the regular burrito and trust me you will get full and satisfied with the taste.

The prices are decent and the selection of meat is pretty amazing. If you like carnitas definitely give them a try, you won't be disappointed. I love the Al Pastor here, it's a must try!

They also have a great selection of natural juices that they make on a daily basis, all of them are a treat.

But one thing that I am totally in love with is their pink hot sauce! You got to try this if you are a fan of spice! Every single time I come here I enjoy the salsa bar.

They do have beer on tap but of course they have bottled beer inside the fridges.

Atmosphere is cool but doesn't stand out like other places I've been to that take it up a notch. But if you're just hungry and you don't care about the looks anything you order here is tasty and you will want...