I gave them 5 stars after last 3 visits but I decided took 2 stars from it because of a poor service today. I went there with my 6 years old son for lunch and there was no table available so we sat at the bar. My son felt uncomfortable so I asked my server to give us next available table. She said yes but never came back and gave next open table to people who came after us. We stayed at the bar until we leave. We bump into my friends with two kids who came after us. They ordered foods after us and the server gave them foods. I asked when our foods would be served. She said she would check and didn't come back to let us know it. I had to go to her to ask when our foods would be served. Then they said some excuses. I think they messed up the order. And gave us foods after taking for a while. She didn't apologize for it.
I know they were busy because it was crowded on election day. But they didn't care young children and costumers.
After my previous three tries, I had given them 5 stars, but after today's bad service, I chose to deduct 2 points. Our first time visiting this restaurant. First of all, I'm puzzled as to why I didn't arrive sooner than today. Second, I really enjoyed the interior's combination of black and a dark oak tree color. Finally, I really enjoy the cuisine. There were so many items on the menu that my husband and I wanted to try that it was difficult to decide what we ordered. We selected fish and chips, bang bang shrimp, and spinach and artichoke dip. Every meal we received was excellent. I particularly like the Bang Bang Shrimp. My server told me the recipe after I inquired about the bang bang sauce the chef makes. Without a doubt, I'll give it a try at home. I additionally desired to test Frozen pineapple cocktails next time as I couldn't have it because of my...
Read moreI really wanted to like this place, I really did. It has a concise menu, great location, good ambience. The owners probably put a lot of effort into this place. But man... both the food and the service were miserable.
Starting with the service, I came on a Friday afternoon around 2:00. It was not busy and it was definitely not lunch rush. There was one other small party in addition to mine. The service was so incredibly slow and inattentive that I wanted to just leave. It took forever for our server to introduce herself and afterword she disappeared-- not taking our order until 30+ minutes after we'd been seated. I get it if you are slammed during dinner service or other parties are speaking with you... but we were pretty much the only people here.
The food took a really long time to come out. Two guests ordered tacos, another guest and myself ordered burgers (both medium). I ordered the PBR burger, medium. It came out VERY well done. Not a glimmer of pink, 100% grey, dry, need a drink of water mealy overdone well done. Customers who usually order well done would have been like "man, they overcooked this, its really dry".
It came with a side of fries. All of them were broken up into tiny pieces, the longest fries being 2-3 cm long. It was a plate entirely of the last remnants of broken frozen fries. Its fine to use a frozen product, but at least take a look at what is going out. Its frustrating having ketchup and not being able to use it because I was served just the bits.
I paid $12.75 for a burger and fries and I honest to God wouldn't have served that to anyone. I paid it and didn't want to make a scene, but honestly... Not only that, it took nearly 2 hours to get lunch! It's now a week later and I'm still mad enough to take the time out of my day to write this. Definitely not worth...
Read moreMy friend and I went to square peg on a Friday afternoon around 2pm for a late lunch. If Revival across the street would open for lunch again, we would have gone there.. In the past I've had some great drinks and a decent fish taco, the atmosphere is cozy, dark and hip, they've got that going for them. On this visit though, I was very disappointed. All I can say is if you can't make a simple burger, you're in trouble! I even asked our server ahead of time, how they cooked their meat, specifically saying that I usually order medium, but if they overcooked it normally, I would order medium rare. She assured me that it's usually under done there, so I said medium, also adding that I like a pink center! Got the meal ( 30 min later!) and the Burger was literally a grey, extremely salty hockey puck, it seemed like it was previously frozen!? The fries were cold, yet burnt on the ends and so skinny! The only edible part was the fried pickles! My friend who ordered a salad with tuna had to share hers with me,because I was starved... it was fairly decent. Our original server never came back to check on us( it was very busy) but sent someone else and I told her I was not paying for that food that I only took 2 bites of. She was very kind and removed my meal from the bill. I would only return here if it was just for a drink in the future. I would rather spend a couple extra bucks for lunch at the Wharf in Warren ( plus they have a huge...
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