Subway — Restaurant in Warwick

It's unfortunate it's come to leaving a poor review in hopes of getting my issue acknowledged and resolved, but my last two attempts to get ahold of somebody have been ignored entirely. I placed an app order for delivery on 10/24, in which I paid for two bottled mountain dew drinks. My dasher texted me upon delivery letting me know she had just realized no drinks were given with the order. Considering I visit/order from this location at minimum once per week, it wasn't a huge deal as I THOUGHT my issue would be resolved simply. I was not able to request a refund for the drinks via the app, so I had to send feedback via the AI bot instead. I explained the situation, and offered two options: either a refund for the two drinks, or I could pick them up next time I visit in person. I received back what seemed like a copy and paste email from Kishan Patel (listed as manager) stating that they "have shared your feedback with my team to help improve our service and create the best possible experience for our guests." No resolution to the issue. In today's economic climate, $6 paid for nothing just doesn't work for me, and I'm sure doesn't work for others as well. I then visited the store in person on 10/28, placed my usual order, and spoke to the team member who always helps me (and is always incredibly polite and does a fantastic job by the way) about what had happened. She called her manager (who I assume is Kishan) who said to take my number and he would call me the following day. It is now 2 days later, I have heard nothing and my $6 is gone with zero resolution offered. I really enjoy visiting this subway, as the woman who always helps me knows my order by heart and always makes me feel welcome. I have never had an issue at this location before this, but the lack of response and therefore lack of respect I have been shown as a customer has made me make a tough decision. I will find another subway (there are 3 others within driving distance of my house) and hope they do not have the same owners. This has been incredibly disappointing as someone who, again, visited a minimum of once a week. Just ask the woman who always helps me, she can vouch for me. And to her I say thank you for all the excellent service you've provided me. It's a crying shame that two mountain dews will be the reason I do not return, as she really is one of the best employees I've encountered anywhere.

If you decide that NOW you would like to reach out to me and take this seriously, you should still have my phone number from when my email as well as when I provided it in person as...

The manager at this location is great. There is a young punk kid that works there that has horrific customer service skills. Dark hair, chubby, young, wouldn't provide his name (geeze I wonder why?) He is a hot head that decided to verbally attack me in the store after I was ignored in the drive thru for 8 minutes. Then, when I went inside he prepared online orders as I stood there in person in front of him with nobody in line. The manager witnessed the entire situation which I have on video. He handled it rather well, and made gestures to show his sympathy. He provided me the steps to reach out to this locations owner. I also realized he gave me a 20% off courtesy discount due to the experience. The manager needs a raise! The young kid needs training.

PS- The manager I speak of is a male with light hair and glasses. I have uploaded a photo of the punk kid. Also, he said there were a ton of compliments about him, so my review wouldn't matter....I fail to see them.

Update: This employee now is verbally harassing me online. This will be handled with the Better Business Bureau, and I appreciate the photographic evidence of the second attack to only further the point I made about said employee.

4/27- Received auto generated email response from owner. It is very obvious they do not take these issues seriously. This is most likely the reason for their long standing D rating with the BBB. Further steps...

First time at this franchise. I ordered an extra meat spicy Italian with everything except cucumbers, I just got lettuce and tomato. After we broke the language barrier I noticed my sandwich seemed awfully light. Sure enough, no extra meat. Bread was stale and meat was extremely salty and had an off smell like it was old (perhaps better I didn’t get the extra meat). $15.43 later I can honestly say that this was by far the worst sandwich and food experience I’ve ever had in my life. Nothing like other Subways. Believe me my fellow Rhode Islanders, if you want a decent Subway sandwich you won’t get it at this particular store. I don’t hand out 1 star reviews, in fact I don’t think I ever have but this needs to be said. Look at my reviews and you’ll see that I am fair with my judgement on food. They earned the award 🏆for the worst Subway in Rhode Island in my opinion and I see by the reviews I’m not alone. I am not exaggerating and I feel bad about my review. Maybe it will encourage improvement. I would have been better off buying $15 worth of cheeseburgers at a fast food place. Enough said, go to a different Subway if quality...