Chappys Social House — Restaurant in Washington Township

This was my second visit to Chappy's in a week. The first visit was decent but the second vist has me debating on if there would be a third. My server was nice but something was a bit off with her. I ordered an appetizer while I waited for my guest to arrive. It took a bit, understandable. I was a bit shocked when my server came out with food and walked across the restaurant to a table that was seated and order taken long after my app order. But then she walked away food in hand over to another table that if I'm not mistaken had already put in there order for dessert and then she stepped back, stood there with food in hand and asked puzzled, who ordered the buffalo chicken dip. I gently raised my hand. I assumed she must be going through something, so I'm not going to trip about my app going on a trip around the restaurant before making it to me (at least it didn't get set down at one of the other two tables, it was in her hand at all times). When my guest finally arrived, she came and took his drink order. When she came back with the beer I mentioned we were ready to order, maybe she didn't hear me. She had walked away and it was almost 10 minutes before she resurfaced. I had to flag her down to get her attention. We placed our order and she walked away. Moments later she returned and asked if we were ready to order. I smiled at her and reminded her that we had already placed our order. She apologized and we laughed it off. The person I was with gave me a look of discomfort. Food finally arrives (the wait was expected as he ordered the fried chicken) they forgot his mac n cheese. Got her attention and she went back for it. My ribs were lukewarm at best, it almost feels like they were plated while they waited for the chicken to continue to cook. My mashed potato casserole (my sole reason for returning after someone else put me on to this place) was not as good as the first time. Maybe its my fault for asking them to add bacon. It was bacon overkill. I didn't taste the bits of onion that seemed to be present the first time the sour cream notes were barely noticeable. Despite back on top they had mixed it all throughout. The mac n cheese for the second time that week was lack luster (this was the whole reason my colleague recommended this place to me), even the person that ranted and raved about it said it was off that day but to come out just about the same on a different day leaves me to wonder about their taste buds😁. The green beans however we're surprisingly delicious. They were tender and had great flavor notes. I'm truly debating hard on giving them a third try, as they say third times the charm. Of course I will have to find someone else to go with because my friend told me to never invite him to any place recommended by my colleague again. The experience was horrible for him. But if I do go for a third time (gluten for punishment I guess😬) I will order the bacon on the side of my mashed potatoe casserole and hope it tastes like the first time. Because seriously the first time I thought it was so good I ordered a side to take home with me. As far as my server goes I hope it was just a bit of stress that had her all over the place that day and I certainly pray it eases up for her. I'd hate to think its...

ONE OF THE WORST PLACES TO GO!!!!!!! I have NEVER been treated with so much disrespect in my life! Myself, Husband, and Three Small Children decided to eat at Chappy's for our family night out. I have never been to location before only the Miamisburg location (which was a very pleasant experience). I had called ahead to be placed on their "call ahead seating". When Myself and family arrived their were 3 Men standing in the front they immediately looked at Myself and my husband up and down with disgust and never ask how may I help you or anything. I advised that I had called ahead and gave them my name. We were seated immediately. I have to say, for a Friday night they weren't extremely busy and all the other tables around us had already been waited on with food on the table. We begin to look over the menu and continued to wait for a server. I saw the server (a male) look at my family and I and walked pass our table to another family that was almost done eating and ask if they needed boxes to take food home. Growing anxious because my toddler complained of being hungry I told my husband that we may have to leave because we were obviously over looked on purpose. As soon as I said those words (about 9 mins later) another family of about 6 comes in and seats at the table directly next to us. And the same male server that purposely overlooked us went right over to that families table to serve them. Before I could say anything my usually quiet husband says "Didn't that family just seat down". I told him yes and we have been seating for 10 mins with NO service, No hello, NOT even a simple "one moment please." My husband agreed we should go. As we were leaving, I went to the same men that were standing in the front lobby when we came and requested to speak to a manager. The same man that looked at me with disgust stated that he was the manager. I began to tell him what happen and he rudely cut me off while speaking and said "We can get the server to come over to your table". I advised that this wasn't the only problem, he purposely over looked my family for over 10 mins and I wouldn't feel comfortable being served by that same person. I ask the manager in a very concerned tone "I hate to mention if this is an issue but were an African American family could that be the issue on why we we're ignored?" He laughed in my face and turned his head, I then requested to speak to a General Manager He then yelled "I am the GM and I dont want your business anyways, Get out of here" He continued as I walked away to call me and my family ignorant. I had 3 small children all under the age of 9 years old. And for them to have experienced this at this age is completely unacceptable. No one wants to throw out the race card, However tonight for whatever reason My Family was Discriminated against. I will CONTINUE to make other families aware of the service we received...

I don’t usually leave reviews, but the experience my family and I had today at Chappy’s Social House was incredibly disappointing—especially because we were there to celebrate my grandfather’s 85th birthday after church.

We were a party of 12, and everything started out fine until one member of our group expressed that her salmon was undercooked and the broccoli was not done properly. She politely informed the server that she didn’t like the meal and asked if she could order something else instead. This was a single meal under $25—something easily fixable and not out of the ordinary in a restaurant setting.

Rather than being met with understanding or a simple, “How can we make this right?”, a woman claiming to be the manager came over with a to-go box of the same meal and told us we had to pay for it. There was no effort to resolve the issue, no hospitality, just a cold, accusatory tone.

When I asked to speak with the General Manager, a man named Sean approached and claimed to be the owner. Instead of trying to understand our concern, he stated that he pays for all the food and that someone would need to pay for the uneaten meal—or we could leave. The tone was rude, condescending, and completely dismissive.

To make matters worse, we noticed another large group (approximately 8–10 people) also celebrating a birthday. The staff brought energy, smiles, and even sang “Happy Birthday” for them. When we asked our server if my grandfather would receive a birthday acknowledgment, she simply said, “Oh, I don’t know,” I asked for us to sing happy birthday and she asked if we like a slice of cake/pie.

This was supposed to be a joyful celebration for a milestone birthday, and instead, we left feeling disrespected and unappreciated. Hospitality is more than taking an order and delivering food—it’s how guests are made to feel, especially during special moments. Sadly, Chappy’s failed us on all counts today.

We will not be returning, and I would not recommend this place for any celebration or family gathering. If this is how the so-called “owner” treats guests, I’m not sure how this business is...