Deck 11 — Restaurant in Washington

Horrible experience, all around. I was so excited to spend my day-cation here, but I was beyond disappointed. They didn’t comply with any of their amenities(I.e private fridge, dedicated server, etc.) Our reservation was from 8am-2pm but the bar opened over an hour late so we didn’t get to start our tab until past 12pm. We were kicked out promptly at 2. Each of our food orders took WELL over an hour. The best part of the experience was Jane, who was extremely polite and kind, but clearly a new bartender and thrown to the wolves by an inexperienced and vindictive management. I was accused TWICE of not paying for my cabana (I paid three months in advance), which I found extremely disrespectful, unorganized, and embarrassing for the company. Their menu didn’t reflect what they’re actually serving (I.e. Frose, and frozen lemonade). I was sent to the downstairs bar THREE TIMES where I was either not served or refused service since I was a pool guest. Do NOT come here for a relaxing time; my experience was nothing but a hassle. If not for Jane, I would have been absolutely livid at my experience, especially considering how much I paid. Breaks my heart to leave such a bad review, considering I’m also a bartender, but this was one of the worst customer service experiences I’ve ever had in my life. I can’t stress enough how much of a rip...

Do not book a Cabana at the Yotel Pool/ Awful

I will never go here again. I booked this because some of my girls were in town and thought it would be fun. Based on price I actually thought it would be a nice upscale experience. Not only was the staff rude, they were out of everything we tried to order, but had the nerve to still try to hold us to their $500 minimum for a half-day cabana rental. On top of that, they kept getting what we did order wrong, and the waitress had enough nerve to get an attitude about it. She even once nastily grabbed the order we pointed out to her that was wrong and stormed off.

It became quite clear after only being there for a short time why all the other cabanas were empty. People seem to know what is up with this place and are steering clear of it.

What a colossal...

HORRIBLE TREATMENT: I booked a cabana for my birthday one month in advance; Deck 11 decided to hire a "pool party" and voided my reservation just days before. I went to the YOTEL where Deck 11 is located, waited 30 minutes. Front desk "mission control" staff were unable to tell me who the Deck 11 manager was, what his full name was (only knew him as "Sam") and I have been unable to address the issue. The hotel staff were neutral to unhelpful, as it is with most corporations these days. They are out for a buck, and if they mess up your long-awaited plans they really could care less. Essentially, incompetence masquerading...