Taco Bell — Restaurant in Washington

This was the worst experience that i have ever had at a taco bell restaurant. I love your food but i do not think i will be back after this experience. I waited in line at the drive thru for over 20 minutes. The time on my ticket says 8:37 but i did not get my food until 8:52. I was always waiting for probably 5-10 prior to reaching the speaker so the entire wait was more than 20 minutes. When i finally received my food the crew member did not even acknowledge the wait and barely even spoke to me. I asked to speak to the manager and was able to speak to her but my experience with her just made me more frustrated. When i told the manager that i had waited for more than 20 minuted she did not seem very apologetic. She just made an excuse about how they were understaffed and that they were trying to do the back and the front of the house so "that's probably what happened". She did apologize for the wait but it was after I had objection. I told her that they need to schedule better and she told me that she was not in charge of that and that she "has brought it up" to her superiors. I told her that regardless of the excuse it was unacceptable to have more than a 20 minute wait on a drive thru. My order was an online order and i should have been out in less than 5 minutes. I understand getting busy but there needs to be better scheduling among management and better training to prepare these kids for an influx of customers. I have been a manager before and it frustrated me that she passed the buck and was not very apologetic. I have had similar experiences at other Taco Bells. Please make sure that training amd scheduling improve or you will start to lose...

5/29/22 I wish I could write something interesting about Taco Bell that most people don't already know about this fast food chain; unfortunately, that isn't the case. Over the years, it's been relatively consistent; sometimes your order comes to you correctly, sometimes it doesn't. Sometimes the staff is friendly and helpful, other times, not so much.

Although most people know that Taco Bell is not really Mexican food; I suppose it would be called Mexican Inspired??? But it still remains relatively cheap, although they have raised prices; however, if you want quick, on-the-go, with a little Mexican flavor, many people tend to run to Taco Bell; I'm no different.

As dull as it sounds and really is, I will have a bean burrito with extra, extra onion for lunch once in a while; sometimes I get a little bit of onion at one end of the burrito; sometimes, I get none, lol. This time was no different, I received a little amount at the last bite of my burrito =/

I can say that Silverdales Taco Bell's lobby was immaculate, and the condiment and drink area was very organized and spotless. I have been inside this Taco Bell a couple of different times recently, and surprisingly it's clean; who's to say if it remains that way always, I can't tell you, but on busy days or staff shortages, not so much, I'm sure.

Silverdale's Taco Bell is reasonably handy, 3051 NW Bucklin Hill Road, Silverdale, Washington. It's across Bucklin Hill Road from Massage Envy, within walking distance to Staple's and Joann Fabrics.

FYI, some road work is happening on Bucklin Hill Road, so congestion can become an issue.

Happy Memorial Day, and please remember, Be kind to ALL...

Could be better at different times in the day, when they’re forced to actually care, but let me tell you. Night time, when you’d think be with people they’d mostly vibe with would order, they screw over the most. I door dashed an order that had a crunch wrap supreme, cheesy Gordita crunch, and a Chalupa. The crunch wrap supreme barely had ANY meat on it, the cheesy Gordita crunch had no lettuce or cheese on it, the chalupa had barely ANY meat on it as if I ordered a salad. We called and told them about the door dash order and that we would come in person Instead. The person who was at the window was minimal and stand off ish, and we re ordered our food.. the cheesy Gordita crunch still had zero lettuce. You can’t trust what’s going on nowadays as they don’t care about the type of service they give it about what you say is lacking. And you don’t want to say TOO much to risk them spitting in the food. If they haven’t already. The pandemic doesn’t matter because nobody is getting fired if they’re pretending like they’re willing to work. Long story short, service sucks, and food quality is worse than fast food. Silverdale sucks. Pictures I added are from the...