BJ's Wholesale Club — Restaurant in Watchung

The two stars is for the man who greets at the door and says: “Have a blessed day” 🙏🏾. Truly wonderful

Next, I Literally went there for one item. Went through checkout and had a coupon as that one item was about $30 bucks. Scanned the coupon and saw the price changed but once finalized and through, it turns out the coupon did not go through properly ? At that point, I had ripped it in half and tossed it. Notified the girl at the self checkout and she sent me to Customer service. Before I went up to C.S., I got the majority of the coupon out the garbage as more than half the barcode was visible and clear that I had some form of coupon for this item. Waited in the customer service line just for the lady to off the bat say that she couldn’t do anything with that and that was that and proceeded to call the next person. I understand that the coupon was ripped a bit in the barcode and physically deemed un-useable but to not even look in the system etc. seeing that I had form of proof for the slightest of coupon is crazy to me . Definitely felt like more could have been done for help as it was over all a...

If you believe that you will spend 45 mins here your are dreaming, just to check out if your lucky It will take longer than that,if you have frozen foods your up the creek they will be defrosted before you get thru checkout. It would be a great help if items that coupons are issued for are realy there,have yet to find the Idaho potato flakes and other staple items,you say ask some one,yea sure they have no idea that they are even working much less where things are. Parking lot is a demo derby, if you want your car scratched or dented park it here,spaces are to narrow for the over sized baskets .Costco on the other hand is a delight to shop at you will get help if you need it and get out in less time than you expect with all things on your list,parking spaces are wider to accept large shopping carts,better class of people shop here and work here,if you cant find an item ask they will walk you to the isle,pricing is some what the same,some higher some lower,but...

Today was my first time back inside BJ's Watchung since the pandemic began last year. Nothing has changed. This store still has the worst customer service of any store I shop at. I had some problems checking out so I called over to the front-of-the-store person who is there to help customers. She just ignored me and walked away. Another employee who seemed to be on a break called over to her and asked her to help me, but she said she was busy. At this point she was having a conversation with another employee so I guess she thought it was okay to ignore a paying customer. She never came back to help. I eventually figured out what the issue was and resolved it myself. Oh, and to top it off, she was wearing a face mask, but not covering her nose. The person I am referring to is the tall woman who has been there for years and whose job appears to be customer service at the registers. Maybe someone needs to explain to her what customer service means and how to wear...