Subway — Restaurant in Waterford

Yay! I was so happy on my visit today when I spotted Jonathan at work behind the counter! He had always been so fantastic working over at the Sunoco Subway and hoped he was ok after the closing of that location. But he was at the Waterford location today and YAY! Jonathan really goes above and beyond in his interactions with customers...he is always SO polite and professional! He explained all the cleaning that is now in place. You can really tell that he likes working with people and that he is definitely going to go far! I will definitely be visiting more often since I really feel he does a great job at everything! I KNOW my food will be great and the service will be excellent if Jonathan is there! My favorite Subway guy EVER! (and no...I don't know him personally...I'm just really impressed by excellent customer service...

They don't care about the customer. Online it said they closed at 7:30. I showed up a few minutes before 7:00 while they were in the process of making a sandwich for another customer. I was turned away at the door with the employee telling me that was the last customer of the night and they close at 7:00 on weekends. It's was a few minutes BEFORE 7:00. I used to work in restaurants too and I get that you want to go home, but I never turned away a customer who arrived before I locked the door. Customer service goes a long way; you know how many people I'm going to...

No meatballs, no parm, so had to replace ingredients and change order. Finally got 3 subs made, went to pay, and was told emphatically, "We don't take coupons!" When asked if they would give a discount, since they were already made, my bf was told no. Not treated with any type of respect at all! Ended up being told to F-off and not to come back. Wouldn't go back, even if it were free. Will only go to the Coleman Street Subway...