McDonald's — Restaurant in Watsonville

Worst McDonalds in Watsonville. I order through drive thru. They had me move to window #3 to get my food. I waited there for 15 minutes while they gave everyone else their food behind me. I got off and asked them if they were going to give me my food. The girl in the window looked confused, they then bring me my incomplete order I called the manager on site and told her that I did not receive my complete order and she asked me if I had my receipt (which they did not provide me with one) I told her they did not give me one and she replied with the worst tone "well you should always get one" so I replied " if you are a manager this is not the way you need to reply to a customer" she hanged up the phone on me. I tried calling back and she did not pick up my call. What kind of customer service is this. I will be reporting this to BBB because this is not the first...

Place is nice but sadly it has Terrible costumer service. The lady Jessica with glasses is extremely unprofessional. My family and I decided to have lunch there and when Jessica served our food we kindly asked for ketchup and she told me yeah but I had to get up and get it myself with an attitude and I was actually shocked because I’ve never experienced that type of customer service at any McDonald’s. We had ordered a happy meal for my kid and they forgot to bring it to us so I got up and let the cashier know and Jessica rudely gave it to me and that’s when I was able to read her name on her shirt to be able to write this review and I will be contacting cooperate because everybody else there seem like good workers and I could only imagine what it’s like to work with someone like Jessica and also no one should experience this type of...

Quality, Cleanness, and Service. I used to work for McDonald's, and they taught me about these goals. My visit did not match all of them. I had to place my order on a Screen by myself, the machine is not as clear or easy as the register used to be when I worked there.

What is service? Nobody greeted me as I entered or place my order; it was a wierd experience; I saw familiar faces, but no-one noticed me at the front counter. In addition, I did not received my order within the 90 seconds, which means, my burgers stayed in the holding-warm-equipment for more than 3 minutes.

Cleanness: it was as clean as it can be, 20 minutes after a peak hour, so not so bad.

Quality: Even though, I was told they were waiting on fries, they did not taste as good as they do when they are fresh, from well filtered or not...