Domino's Pizza — Restaurant in Waynesville

I just had purchased a slice the price card from my sister and decided to use it last night for a quick dinner. I work 12 hour shifts, and had just finished my 3 day weekend. I called in for pick up and asked if I could have one pizza thin crust and the other pan, using this buy one large get one free card. The guy said yes, I said Thank you, and was told they would be ready in 10 minutes. We arrived and I sent my son in with the card and money because I was so exhausted. He came out to me confused and upset because his pizza was a medium (the pan), but my thin crust was a large. I go inside the store to two sarcastic, rude, and immature guys who explain that the pan can only be made as a medium. I was told I should have ordered it hand tossed as he displayed pizza dough on a clear sheet to me. I asked why this wasn’t explained on the phone when I placed the order and he said I didn’t ask. I assumed by telling him I had that card that one would be a large with a crust and the other thin. They never tried to help me by correcting the other. I asked if I had to then pay separate for the pan and was told yes. I was laughed at by them in front of 2 other customers. I don’t make pizzas and truly didn’t know. I told them they could eat the pizzas and they sarcastically said Thank you. I asked for their names and one replied Trey, the “manager” replied with I’m no longer employed here after tonight and explained that he had a new job at Mission hospital. Not once would he give his name after I said I didn’t care about his new job, 3 times of asking his name while he continued to laugh at me. I was absolutely astonished and so very angry, hungry, tired, and annoyed. I called the Canton location to speak with their manager. Her name was Carla Matthews. I wanted to then cry at her kindness and concern for the situation over the phone. She apologized profusely and asked if I could drive to Canton. I did and I will continue to go to that location on Radio Hill. She gave me my 2 pizzas for free and will be speaking to the general manager of Waynesville. She took my number and I do hope to hear back from that manager. I wouldn’t want this to happen to anyone else. I almost thought I would never order Dominos again, but I will from Carla. Note to self: order hand tossed not pan. Insert...

On Saturday, October 12, I used the Domino's app to order pizza, wings, and pasta for delivery. When the app showed the driver was in our neighborhood, I went to the door to wait for our order. No vehicle ever came near our home, but the app showed our order had been delivered. I called the store immediately to report the problem. I was told the driver couldn't correct his mistake because he had other deliveries to make. I asked about getting a replacement delivered and was told that wasn't possible because they were closing early. The employee told me I could call another time and request an "emergency pizza." The following afternoon, I was charged $39.56 for the order I never received, plus an additional $33.56 was being withheld from my account as "pending." I called Domino's and spoke with a Destiny, who took all the information from me and promised she would call me back with a resolution. I never heard back from her. I called the store the next day and asked to speak with the manager. I explained the problem again and was told "this is above my pay grade." He gave me the phone number of the district manager, Mike, and said he would have to handle this. I tried calling Mike, but I could only get his voice mail. Mike never returned my calls. I then went to Domino's corporate and filed a complaint. They responded almost immediately by email. They said "We have sent your feedback to the Franchisee, the owner, of the Waynesville location and have requested a representative from their office follow up with you as soon as possible." I have yet to hear from the owner. Meanwhile, no one from Domino's has refunded the $39.56 I was charged for food I never received, and they're still withholding an additional $33.56 from my account as "pending" charges. The owner and his employees don't seem to care at all about their customers, the quality of their service, or their reputation. They certainly don't take responsibility for anything or correct...

One star was the least I could give…..We are staying at the Terrace Hotel at Lake Juneluska and we tried to order from here two different times. The first time was on a Friday night. Placed the order at 8:30pm was told they would deliver and it would be here by 9:30. At 10:30 we still had not received our order and I called them and the male that answered the phone said that our order was waiting to go into the oven as soon as the delivery driver returned…I proceeded to cancel the order since it was not even cooked yet!

Tried to order from Them again a second time on Sunday. Placed the order at 4:32 pm. The male that answered the phone said that it would be 25 minutes. We gave them until 6 pm and having not yet received our order I called them to them To check on it. The gentleman said it would be here in 20 minutes. At 7 pm still had not received our order and called back and now the male who states he has been answering the phone all night stated that he NEVER received my order…..DONT EVER ORDER FROM THEM IF YOU WOULD LIKE TO EAT!! Not very good customer service for vacationers just trying to get a bite to eat...