Whataburger — Restaurant in Webb City

Holy moly, my brother and I rolled into the Webb City Whataburger at the unholy hour of 3 a.m., and let me tell you, it was a freakin’ revelation! This wasn’t just fast food; it was a masterclass in customer service that deserves a Michelin star for heart. Shasta, the queen of the register, greeted us with a smile so genuine it could’ve lit up the whole parking lot. She took our order with the kind of warmth that makes you feel like you’re family, not just some late-night randos craving burgers. And Tucker? That man’s a culinary wizard, slinging patties in the kitchen like he’s auditioning for the Food Network. Our food came out hot, juicy, and so perfectly cooked I’m half-convinced Tucker’s got a PhD in Burgerology.The vibe? Straight-up electric. Shasta and Tucker were vibing like a late-night talk show duo, keeping the energy high and the laughs rolling, making us forget we were in a fast food joint at witching hour. I’m sitting here letting my fries get cold just to write this because these two deserve a standing ovation. This Whataburger isn’t just a restaurant; it’s a damn destination. I’m already plotting my next 3 a.m. run to bask in their glow again. Shasta and Tucker, you’re the MVPs of Webb City—keep slaying, and I’ll keep coming back for more of that...

I decided to try this one, see if they are any better than the Joplin one. Eh. They weren’t busy, but no one seemed to be manning the counter. There were 7 vehicles on the property, the three customers in the lobby, and 2 vehicles in drive through. That’s not busy at all.

I eventually just ordered online, seeing the “free coffee” sign on the door. Then I found that promotion ended over a month ago. They offered me a free coffee when I brought it up but I told them already paid for one when I ordered online.

So I get my food. The food was good, the coffee was fresh, but they didn’t fill it up. I paid full price for a large and got a small in large cup.

I don’t truly understand what is going on with these two stores. One of the employees was smoking a cigarette out front, walked right in and went to the back, I hope their hands were washed back there.The kinks should have been ironed well out by now. This cannot be the first time that these people have worked...

First time to whataburger. Wanted to order a sweet tea. They didn’t have any. Ordered an iced coffee. Got to the window, and they didn’t have any coffee brewed. No substitution was offered and was told that if they brew the coffee, it would take 5 mins. Customer service was lacking as I felt they were upset when I said I’ll wait for the coffee to brew as if I was interrupting their day. Was looking forward to coming here and seeing what they offered because I’ve heard a lot of good things. Well, none of the good things are true, and my first experience with whataburger is sad to say the least. How hard is it in today’s world to be competent and have things ready for customers when they offer said products on the menu? Then to top everything off, I was given my iced coffee to me in a cup that was smaller than the size I paid for because they were out of cold cups. DO NOT GO...