Dunkin' — Restaurant in Weirton District

We usually have no problems with this store, but lately it's been awful. On several occasions we've gotten home with missing donuts from our dozen donuts box and on 2 separate visits I've mobile ordered frozen coffees and paid for them, when I got there I was told the machine was broken and had to substitute with iced coffee. I realize they may be working on a limited menu, but change the online menu if that's the case. You are charging people for the higher priced item and giving them a cheaper drink. Yesterday we mobile ordered wake up wraps and coffee, the wraps were ice cold and only had about a quarter piece of sausage on them. Today I mobile ordered 2 wake up wraps and coffee, when I got there they tried to charge me for my order even though I had already paid on the app. They gave me my drink and missed the wraps. After sitting for 5 mins at the window, with the girl at the window just sitting there staring into my car the whole time, I was told to pull around front, another 5 min wait. I got my food, hot this time, but there was paper inside BOTH wraps. Complete carelessness. There's no number on the receipt to call the store and I was already too far away to go back. I will be emailing the corporate office and this Dunkin has lost our business....

I go to the Weirton Dunkin almost every single day & if I’m at work and can’t go in I DoorDash/ this morning I go in to get my coffee and my hash brown / my breakfast croissant no egg only bacon and cheese- we’ll I get my food and my sandwich had egg and my bacon was rubber and wett looking 🤢 I go up to the red hair guy with bald redheaded guy with no teeth -be hind the coffee bar we’re they make ur coffee / he was horrible rude - I said “ hey can u see if they can heat the bacon up it’s like rubber and it’s wet looking- he looked at me .I opened my sandwich he had an attitude and turned from me “ and he said I’ll tell her but I can’t do anything- I said okay/ I waited he looked at me rolled his eyes / I turned around tossed my sandwich in the trash can / and my snackin bacon in the trash can / walked out - so I will never go back there “I will learn to...

Honestly this place does not even deserve a one star rating. The staff has changed drastically over the last three months, they are incredibly rude and have horrible customer service. The brown haired lady that is always working front counter always gives me an attitude when I go in. The drive thru lines have been 20 minutes long lately, the inside was closed for no reason a couple weeks ago. The manager also charged me for whip cream on my signature latte, when the picture shows that they come with whip cream. The new management and staff need to learn the proper way of customer service, it’s unacceptable and it makes me never want to come back to this Dunkin’. I’ve been going to this location ever since it opened and this is the first time that I’ve experienced service like this. I hope the new locations in our area are better with their customers...