Dunkin' — Restaurant in Wells

My bride and I both enjoy Dunkin Coffee. The only thing that is a bit annoying is their new pickup system. You order your coffee, food, etc. and go to the next window to pick them up. My wife always gets a bagel to go with her coffee. The bagels are now kept in the food prep area as most people probably get them toasted with butter, cream cheese, etc. She never gets anything on it, just a bagel, unsliced that they put in a bag for her. Since no one has to toast or slice it, no one bags it either. This happens every time we order a plain bagel. After standing there awhile waiting for a bagel and watching customers behind me leave with their food, I usually say something and they often seem annoyed. The next four days we are on vacation, the same situation occurs. Should be a simple fix but no one...

Went in because we had to use the bathroom, decided to order some things because we didn’t know how they’d feel of us using the bathroom and not buying anything. They were not busy at all, just us. We asked the people working for the bathroom key and they rudely said they would get it. Never got the key. Had to go across the street. But when we were ordering again they were extremely rude; doing bare minimum of courtesy. The workers were just talking over us and very rudely took our order and gave it to us. We went and sat down waiting for the rest of our party to get back from the bathroom and the workers kept glaring at us. If i could give 0 stars I would. I do not recommend going to this dunkin, go to the one down the street. Thoroughly...

I’ve ordered breakfast via the app four days in a row while on vacation. Each time the coffee is ready and each time the donuts (of all things; the easiest) are not. So I stand around for 5 minutes trying to get someone’s attention with all the nearby employees pretending not to see me standing there with receipt in hand looking for help. And I mean standing where they cannot place more to-go items on their table without having to pass me. I smile and politely say “excuse me…..”. About the third time, I get assistance. I get being busy. I get having an off day, but four off days in a row….? Time to try the family -owned donut shop down the road…..it’s...