Arby's — Restaurant in Wentzville

This place is a dictionary description of incompetent leadership & employees. Friday, we dined in. Waited exactly 30 minutes. Food never served to us. I asked. They didn't believe me. An employee looked out at my wife's table to see if we were lying. They look in their register display, nothing there. I had the receipt. They go in back and discuss, I guess what to do. He returns to the counter and says something like, "we working on it." I asked for my receipt back. He says no. Girl in back says; give him a cookie. So their remedy was, me and my wife share a cookie!!! Now I am upset. Me and my wife are to share a cookie!!! At now 10 plus more minutes and still no order, we leave. I tell them ; keep my money. Keep my food. You eat it. I no longer trust them to serve clean food. We all know the rumors of staff taking revenge on customers. As we walk out the kid says, "But we working on it. My gosh, 45 minutes, it should be served, not still working on it. We were the only inside customer. And 3 door dash pick ups. A couple drive through window orders. They were not busy, infact it was rather slow. My wife and I noted that the parking lot for a Friday was empty, and everywhere else was crowded. Hence, that shows the local people know...

The place is really clean and the people were friendly and nice the food was good. We had their four for 10 special. That was for roast beef sandwiches. We hung around for a little while rested a little bit from driving. And they didn't mind. The manager on duty who is probably the store man shirt was really friendly and not going and the restaurant was very clean. I don't know if this restaurant is New Orleans but it has a nice decor. In the bathroom is sparkling clean. We left just before they close at 10:30 p.m. . The parking lot was fairly well lit. And it was easy access to get back onto the highway. There's a Sam's club or Walmart and about any other store you'd want to go to right nearby. It's a decent...

My daughter loves a plain classic roast beef sandwich from Arby's. I'm ambivalent about it. Service and freshness of food has varied greatly at different locations, but this one has been great on at least 3 separate occasions. This most recent time it was a little thing that made it great. The drive through attendee told me that they were out of the drink I had ordered right as I was pulling to the window. I stop and then someone who turned out to be a manager says no we're not, I'll change it right now and you're drink will be ready at the window. That's a manager who is paying attention to what's going on in his store and trying to make it a...