Noodles and Company — Restaurant in West Chicago Township

inattentive staff; one person was rude in particular. i walked in there and told a short woman with brown hair that i'll be purchasing something i just have to use the restroom first. for context, i have IBS but i don't think anyone should be denied entry to restroom if they're going to give you money. despite me saying that i'm going to purchase food, she said she couldn't give me the bathroom code. i told her how urgent it was in a blunt matter because i was in so much pain and she gave me a wrong look and said "i'm just doing what i'm told."

as someone who works in service as a bartender and spent years in fast casual, i never understand this mentality. it's clear that there's either bad management or a lack of management here that employees feel like they have to have this sort of attitude.

i was also looking forward to trying the food! it's a shame i won't be going back. if you can't decipher between a potential paying customer and someone you should deny (or at least have a heart) then you probably should find a job where you don't have to deal with as many people. or, management should find...

Worst experience of my life. Waited almost 40 minutes for my boyfriend's pasta just for it to arrive burned and dry. The staff was reluctant make a replacement dish. She loudly talked about us to other staff so I could hear from my table. I was still waiting on my pasta though. I was dining in the restaurant and was served my food in plastic containers while my boyfriend originally was served in a glass bowl. Two younger guests later came in, one with his face/head completely concealed. He wore a towel wrapped around his head except the eyes, where he was wearing sunglasses. They would steal when staff wasn't looking. I left immediately and called to make the staff aware despite the horrible service. Based on her response and reaction, I doubt she did anything. She clearly hates her job to begin with. I wish I could...

We came in at 940!and was not allowed to to eat in nor would they let my lady use the restroom because the dining room is closed but people were still eating lady was so rude and would not give her name spent money my lady was so upset we never got to eat to food they should their customers much better it would be a long time before we come back again but not to this location unless they do something to change my mind I just now getting my food at953 so my girl had to walk a half a block to another restaurant to use restroom . Also received no utensils or napkins in bag. Honestly don’t appreciate wasting my hard earned money when I drove specifically to your...