Panda Express — Restaurant in West Chicago Township

It's very silly that I am even writing this but here goes.

Me after waiting in line for 5 minutes

Me- Hello I'd like Orange chicken with white rice Employee 1- Sure, but we don't have white rice Me- That's OK I'll do fried rice E1 - We don't have fried rice either Me- that's no problem I'll just get the Orange chicken then E1- But we have other sides Me- Oh don't worry, I'm not interested in those just the Orange chicken E1- But we have these vegetables Me- No thank you I'll just take the Orange chicken E1 -but we have noodles Me- no thank you I'll just take the Orange chicken E1 - but we have vegetables Me1 -Again, no thank you, I'll just have the Orange chicken E1 - but we have noodles as well. Yes, I heard already. I'll just have the Orange chicken. Me- *I then asked if it would be cheaper for me to just get a container of Orange chicken rather than the meal and which one would be cheaper for the same size. I was not given an answer. * Employee 2 - What's going on? Me- I keep trying to explain that I just want Orange chicken and no sides E2 - You do know we have sides right? Me- I understand I've now been asked this 8 times. E2- oh OK Me- thinking they've understood the situation i moved forward in the line and gets to the cashier where E2 is E2 - Why are you here? You didn't order anything. Me- I ordered Orange chicken E2-what side would you like with that? Me- I've had to keep explaining this over and over I'm not interested in a side you guys keep trying to make me get a side. E2- We're not making you do anything Me-it seems like you are. I just want Orange chicken. I don't care about the sides I keep telling everyone I don't care about the side but everyone keeps demanding that I get a side. I then reiterated the conversation I just had with E1 to E2 E2 - You don't have to order anything. Me- Exacerbated That is technically true. You guys need to work on your customer service.

I throw up my arms and leave I went next door to Jimmy John's and got a sandwich in under 90 seconds without being asked if I wanted a cookie a dozen times. In fact, they offered me two drink cups.

I'm living...

Honestly it was a bad experience. I ordered through Grubhub. The order was messed up and the food wasn't prepared well or fresh at all. Not the fresh tasty Panda Express I am used to experiencing. The entire meal tasted as if it had been sitting out forever, so much so that it did not smell or taste like it should. I ordered the Bigger Plate Combo with 2 1/2 sides and 3 entrees. I recieved mainly Chow Mein with a bit of Fied rice sprinkled on the side ( see pictures) definitely not 1/2 and half. My 3 entrees were Broccoli beef, Mushroom Chicken and Orange Chicken. I checked off the option for utensils and condiments and recieved none. No fork,spoon, soy sauce or sweet and sour sauce either. They totally forgot to send my Mushroom Chicken and the bottle of Coca Cola I ordered and was charged for. The springrolls were chewy not crispy as they ought to be. It was so bad I called to speak with a manager and also contacted Grubhub as well. The service was beyond poor and the food was below par and for some reasons the portion was far less in comparison to other Panda locations I have been to.......What is going on here ?????? Is this a fake...

I love Panda Express and the food that they serve. But with this particular restaurant I’ve felt like they lack on giving the right portions. Ive had lunch twice from this restaurant since they opened. Yesterday, Stephanie served my food and it seemed like she added too much of the chow mein in my bowl and very little scoop of my main protein. I asked her if that was the right serving, she stated I’ll give you a little bit more but any more will be extra. I wish I would’ve taken a picture to proof it. It bothered me a little since the previous customers ordered and it seemed like she doubled their portion. I went ahead and finished my transaction and as I was leaving I asked if they don’t offer any sauces and the other girl said “Well you have to ask for them.” I literally just walked away. Any other Panda Express would ask if you would want any sauce before you even pay. I really hope they get more customer training. By the way they forgot to give me my fortune COOKIE! Do I have to ask for that too? 😣😣😣😣 I give them two stars because the food...