Sarpino's Pizzeria West Loop — Restaurant in West Chicago Township

Ordered pizza from this location at 8PM... I was sceptical when a pizza place in Chicago said it would arrive in 45 minutes when that is the normal time in the country. 1 hr and 15 minutes later I called to check on the pizza that was already 30 minutes late. I was told it was out for delivery but wasn't given an ETA. Another 45 minutes after that we called again wondering why our pizza ordered within 1 mile of my hotel was taking so long when there was no traffic out. I was told it was 5 minutes away and when it finally arrived 2 hours after ordering it I received my pizza cold and the breadsticks were missing. The manager claimed it was policy to only refund the customer if the food was taken back. When asked what they would do with the cold pizza, that they wouldn't even give a discount on, let alone refund he claims it would go to "the needy." The manager was overall rude and even though he claimed to be trying to help he was extremely unhelpful and shouldn't be managing a restaurant. I've managed a restaurant for 10 years and given numerous discounts if not free food to customers because we weren't timely or got the order wrong... if you don't give good service you compensate to retain the business but according to this gentleman you can't run a business giving away free food. I would never order from this location again and everyone...

This is my first Google review of Sarpino's Pizzeria. I've visited multiple locations and have become familiar with the food and service. Sarpino's is open late, which can be useful for people who work overnight. I usually order a medium spinach "build your own" pizza which is a fine size for 2 people, or just 1 if you want leftovers. Sometimes I save money and order a calzone, which by default comes with 3 toppings. I like to get some combination of green/red peppers, spinach, feta cheese or artichoke hearts.

The greatest thing about Sarpino's is their delivery service. Some days it can be lightening fast, other days it can take up to an hour. The delivery drivers are usually great, though. There is no delivery fee and I generally make it a point to tip the driver.

Once or twice I've had delivery issues with Sarpino's, but most of my experiences have been good. I have never really had any issues with this specific...

Love this joint yo . I order from here all the dang time . My goto meal is a 12 inch thin pie with Alfredo sauce instead of marinara , Grilled chicken and smoked bacon . well done with 4 garlic butters . The are the best yo . or a meatball calzone with creamy garlic .I eat the pie for 4 days or the calzone for 2 .I have lost 100+ pounds eating this allmost every day and drinkin a gang of beers . also I worked out allmost every day . That much I can do . I have the MS and have limited mobility . Moms really digs the baked pastas and deserts . They are open late as all heck and every day of the year at that . Super fast and free delivery . You cant beat that . Do yourself a favor and order up a pie today and tell em old man hill0ck sent ya . Cheers yo . #funwithbrainlesions ...