MONEYGUN — Restaurant in West Chicago Township

Racial Altercation: Blind eye by bouncer *TLDR read 4th paragraph

I want to preface this review by noting that I am only mentioning racial descriptors because they are relevant to the altercation that occurred. On Saturday July 12th, roughly between 11PM-11:30PM, my girlfriend and I (both Asian) were standing in line at this bar when three Black men cut in front of us. We didn’t make an issue of it even when they began loudly discussing how no one would say anything to them because they are black.

One of them leaned between my girlfriend and me to hug a woman he recognized, invading our personal space and making physical contact with us. I politely asked them to step aside and go around if they wanted to socialize. They were visibly annoyed but complied. A few minutes later, the same individual intentionally rested his arm on my shoulder while greeting someone else, who appeared to be the bouncer. At this point, I asked him to stop and said "chill out". His response was to use a racial slur and saying "chill out what, n-word". He then escalated by getting in my face, chest-to-chest, and yelling aggressively and wanting to fight, repeatedly using racial slurs. He had 3 of his friends and I wanted to protect my girlfriend from harm so I stayed calm and tried to explain that he was not respecting my space but he continued to yell irrationally.

The bouncer gave a weak attempt to calm him down but took no meaningful action to de-escalate the situation or protect my girlfriend and me.

At that point, my girlfriend and I decided to leave. As we did, one of the black women from the group shouted, “He’s scared of Black people.” No one had brought up race until that moment but her comment made it clear how they viewed us, not as individuals but as “the other.” It was disappointing and ignorant. The bouncer hearing this and still allowing these individuals in while we left spoke volumes about the kind of environment this bar fosters. The tribal, racially-charged, hostile attitude, from this group was tolerated, even subtly encouraged, by the staff.

This experience left a sour taste. I just wanted to enjoy my night without being disrespected or touched unnecessarily. I will not be returning. If you’re looking for a bar that values respect, safety, and decency for all patrons, I’d strongly recommend going elsewhere in Fulton Market. I heard good things about this place which is why I wanted to go but my impression of it was extremely negative...

I would like to preface this review by saying that I have never felt obligated to write an online review before. I have worked in the service industry for several years, am a female in my 20s, and am an overall easy going and generous tipping customer.

The overall atmosphere and music within Money Gun is great. If it weren't for the abominable service, I would have given at 5/5 review.

My friends and I came in during normal evening hours on 8/22/24. We were sat in a booth and each ordered a drink (there was about 8 of us) and it was delivered to us about 20 minutes later. Our waitress was unfriendly and barely spoke, which is besides the point except the fact that she was dressed in literal pajamas... I'm not sure if Money Gun has a dress code for employees but I am certain that gray sweatpants with a black and white striped tank top with no bra does not lie within. Our drinks were perfectly made and everyone was raving about how delicious they were. About 30 minutes later (nearly an hour after we arrived) our drinks were finished and we were ready to move on to another destination. During this time, our waitress was no where to be seen. After waiting another 10 minutes, I politely asked another employee to send her over. Nearly 30 minutes later, she finally wandered back to our table. Having worked in the restaurant industry extensively, I understand that staff are busy. However, that is no excuse for going almost 1.5 hours in a not even half filled establishment without checking on your table. After our drinks arrived, she was no where to be found. The final straw that will keep me from returning to Money Gun was the included gratuity. I am not a person who would never tip, but being told your bill is $23 for a $15 drink and then being asked for an additional tip is ridiculous when my waitress didn't do a thing.

To management- I would happily recommend and return as my experience was only poor due to the service I was provided. Our entire tables experience was severely affected by having to wait an hour to even catch a glimpse of our pajama wearing waitress. Please set standards for...

Beautiful ambiance but the customer service here was so terrible and ruined our experience. We visited this establishment with a small group for a best friend’s birthday and felt completely discriminated against. Our server, a woman with tattoos and a shaved head was short with and completely dismissive of us. She lacked patience, and professionalism. One friend, was asked for her order and as she attempted to place it, the server just walked off. With my own eyes, I witnessed her speaking with another server, frustrated that she had to serve us. She came back to our table, took one more order (mine), there were six of us, but left and never came back. There were finger pointing at us, dirty looks, and just rudeness. Because we’re black and looked young they assumed we wouldn’t order and didn’t have any money. Jokes on them, with a group of seasoned physicians, clinicians, marketing, and finance professionals we were prepared to stay and have a good time. This experience cut that short as we were made to feel as though we were not welcome. Won’t...