Jersey Mike's Subs — Restaurant in West Covina

Poor Service, I made an App order and it said my sandwich would be ready a 4:55pm. I showed up to JM at 4:52 and the manager? Ask if I had an order and of course I replied yes. He asked my name and said your early ! No worries about that. But then this is what happened afterwards. The manager walked to the back of the facility for a brief moment and then back to the front , he spoke to a team member about leaving. A lady walked in and ordered her 3 sandwiches and the manager left during this time. I was then given my sandwiches over 10 minutes later after the other customergot her 3 sandwiches. Poor Service. The manager should have offered to get my sandwiches to me before leaving and getting me out the door on time and if not alot quicker than the person who walked in. This store manager did not show any care or concern to his customer and the order that was already at least 15 minutes old. Manager should think about his actions in front od customers. His Cell phone seemed more...

Just had the weirdest experience here. I order my food but the employee still had not yet made (the person infront of me) the other food yet, so shes making 4 sandwiches together. Then the one guy doing the toppings does her sandwiches, then the person checking out people starts to do other things like move around containers ect, so the guy doing the toppings goes to check out, leaving me standing there for 5+ minutes waiting for someone to do my sandwich. Then he comes back to do my sandwich without changing gloves. No one seems to know what their job was as everyone was running around doing this and that. If they just stay at their stations they would have a much smoother lunch rush. I'm sure the food will be good but I could have been out in 10 minutes...

This is a typical Jersey Mike's establishment, this one is located in West Covina, across Eastland Center. I would visit this establishment, in the beginning of 2024, when I was on my lunch breaks, to get my lunch. The meals, that I would order, were, of course, delicious. At the same time, the staff members were helpful, and attentive. In addition, the place, in itself was neat, and there was ample of space, to sit down, and enjoy a meal. Of course, my visits were between 12:30 PM and 1:30 PM. So, I do not know, how it was during dinner time. However, during my lunch periods, it was mostly empty inside. Nevertheless, the lines, would tend to get long. Still, the service was...