Starbucks — Restaurant in West Des Moines

I ordered a mobile pick up for a mocha & sandwich this morning 11/21 @5:55am. I arrived at 6am. The mocha was done - the sandwich hadn't been started yet. The young lady working that station is why, unfortunately, I have to write this poor review of a location that I normally receive 5 star service from. I know it's early but lack of any "want" to be there was quite apparent. I stood a good distance from the barriers set up for mobile pick ups, where I always stand and am usually greeted so kindly by a tall gentleman. After she played with her fingernails waiting for the sandwich to cook, she leisurely meandered over and set the sandwich under on the opposite side of where I was standing. Then made eye contact and remarked, " I am setting this here. That's what this barrier is for." Extremely matter of fact, and rude. Then turned around and walked away. I said, " really". She made no attempt to turn around and ignored me while the other staff looked at me. When I got to my car I saw her raising her arm in the air speaking to her co- workers. I purchase there at least 5 times a week - I work right across the street. I look forward to grabbing my coffee before work each day and the good customer service to set my day off right. Now, I'm at work and that one person ruins someone's day. Her attitude needs to be addressed or put her in the back. No one else has to be treated like this. I'm definitely going to be stopping some where else...

To whom it may concern, I consider myself to be quite the Starbucks afficinado. I have made it my goal to travel the country in pursuit of the best Starbucks locations.You hear them say there is no place like home, This couldn't be more correct. I go to the Mills Civic Starbucks on a daily basis. Each time I walk through the doors I am greated with a friendly face. No matter the time of day I am welcomed by every barista. They know me by name and have my drink down to a science. A trenta cool lime refresher with light ice, light water, and no lime wheels. Even when the store is busy (which is not a rare occurrence) they find time to make a personal connection with each customer. One barista( for the sake of privacy we will call him Devin) constantly carries on friendly conversations with me and makes me feel like a friend and not a customer. This store is the prime example of what a Starbucks should be. Even during the chaos when the drive through is full and there is a line of customers in the cafe out the door, if a drink is messed up, they own up to it and correct their mistakes. That is all we can ask of them. A good barista is human, not a robot. I would take a messed up drink here and there from a real person who makes a connection over a trained robot who gets my drink right but doesn't give me the light of day. In conclusion, this Starbucks is more than a shop. It is a home away from home. I highly recommend you...

Completed a mobile order and arrived a few minutes after the 4-9 minute window they give. They were out of cold brew. Typically when this happens at my normal Starbucks, they will greet whoever it is, apologize for being out of whatever then ask what else you’d like. I stood there for a second not sure if I could just grab from there or not, I said “excuse me” and the barista standing there deliberately avoided eye contact. I said “excuse me + her name” one more time, same thing. I grabbed my cup after being ignored for the third time and went and waited in line at the cashier. The cashier then started a new order for me, and asked the barista (the same one who ignored me) to rush my order. At no time was there an apology. I understand being busy but I did a mobile order because I was in a hurry and then was treated rudely. I’d rather have a caffeine headache than go...