Noodles and Company — Restaurant in West Hartford

I am fairly new to Noodles & Co and today was only my 3rd time coming in to pick up some take out. I have been eating healthier and really loved the idea of the Zoodles or Zucchini noodles since it has less carbs. I ordered the roasted garlic 'CREAM' sauce zoodles with grilled chicken and asked for ONE modification which was NO mushroom. I received my order and drove home so happy to dive into my treat for doing so well and sticking to my diet all week. Boy was I disappointed when I began eating!! Along with the mushrooms that I asked them to leave off, they also left off the tomato and parmesan cheese. My "cream" sauce which should be a small amount of thick luscious sauce that coats the noodles was a WATERY MESS that went halfway up the bowl and resembled a soup! And if that wasn't bad enough, I think they didn't have enough zoodles to fill the regular size bowl so they randomly added pieces of diced Zucchini as well. It was my 3rd time ordering this and it has never been so disgusting. I don't know that I can trust going back unfortunately if they could be that careless. Good concept but for me being able to count on a consistent product is...

I've been to the West Hartford location 3 times in 2 consecutive days after excellent experiences at the Middletown location. The 1st was OK the second was better & the 3rd in the evening was the absolute worst. I went to the bathroom and was stared at by staff..then asked for ID to pick up my order. I forgot to indicate utensils online and when I asked for them I was told there were no forks but I could have a spoon. My order was missing ingredients.. I got the roasted garlic cream tortellini with shrimp and steak..it had plenty of salt with no hint of garlic... it had literally bits of zucchini ..no spinach ..no mushrooms..no parmesan.. no parsley... it did have the steak and shrimp. Because I was already treated like garbage I didn't go back again to complain. I should be able to use the restroom and request utensils and expect the ingredients that are on the menu. AND when I request my order by name I don't need to present an ID for what was an incorrectly prepared salty order anyway!

I find this location convenient...however I do not recommend the evening at all. It's OK during the day but at night...

Today was NOT a good day. We ordered 5 meals and got 4. I called back and the girl says "yea it's here...did you wanna come get it???". Then she stated they would remake it. When I arrived, the tall cook was asking questions about it and the same young lady stated how it was never placed in the bag. He aggressively packaged the dish and tossed it on the counter. The other guy bagging foods grabbed the hot dish and shoves it at me. I damn near dropped it as it was hot. Never offered me a bag or anything. I'm confused on why I'm being treated poorly when I'm the one who was missing food amd had to come back to get it. In addition, my mom had a piece of saran wrap in her spicy korean bowl and barely any steak. Normally we enjoy our meals. After today's mishaps, we think we may need to take a break from coming here. I understand mistakes happen but customer service shouldn't reflect being treated or spoken to poorly when as the customer I...