Beans & Brews Coffee House — Restaurant in West Jordan

I have never had any issues with this place as their coffees and drinks are always good, but today I went in and got my usual B&B Chai and a caramel frappe. The chai drink was very strong and had an overpowering clove taste, which prompted me to ask for a drink change. “Bayla,” the shift lead, helped me and refused to change my drink , even when she told me that the chai is premixed and that it would all be strong and have the same taste since it is one batch. I asked to get a different option, and she said she would have to charge me for a different drink, that they can’t waste product and just give away drinks, and would only be able to give another chai drink. I asked for my money back, and she ended up refunding me for both drinks, not just the one. I told her that her logic didn’t make sense and that I would pay for the caramel frappe since that wasn’t an issue, but she insisted that it was as a courtesy. She couldn’t change my drink because they can’t give away product but refunded me for both drinks, which seems contradictory! As I walked out, the whole staff there had something to say about the exchange but only as I walked out. Service has gone...

I would give this location NEGATIVE stars if I could. We don't ask for much. Just pay attention when you are giving customers vegan and non vegan menu items. The mistakes at this location are countless. People who don't eat meat do not want to pay for items that come with meat, let alone take a bite out of a vegan burrito only to find that the lovey employees of this location didn't look past their nose before giving someone their order, and we got a disgusting real sausage burrito. We were nice when we called the location but the employee who answered the phone didn't care one bit. We do not care what others consume and how they choose to live their lives. We do ask that if you are handling food you make sure that people get what they order. What if this had been a food allergy and now we're both dead cause some employee was too busy telling her coworkers how much fun she had a Johnny's house last night and he is sooooooo cute, like oh my God. The fact is this is not funny. It's actually...

My daughter and I went to the drive thru this afternoon and ordered a tall hot vanilla latte and small frozen lemonade. When we got to the window, we were given the wrong order...I undertand, mistakes happen. No big deal. , I gave the barista my order again, as well as my credit card. When I went to sign the receipt, I saw that the total was over $16. And brought this to her attention.. Her response to me was "Your whole order has been a disaster"....for 2 drinks??? She told me she refunded the incorrect total on my credit card. I wanted a new receipt as a back up... Which I never got. And our drinks?? ..She gave us an iced vanilla latte instead of a hot one..but by this point, I just wanted to be done. I check my credit card statement tonight and no, she didn't refund me... I was charged $16.82 for a small frozen lemonade and a tall iced vanilla coffee. I will never go back to this...