Dairy Queen — Restaurant in West Manchester Township

If I could give zero stars I would. First off I have a daughter in college and we have been a fan of Dairy Queen for over 15 years. Not to mention I’ve been going with my family since I was a child. I do not venture out to this Dairy Queen on Roosevelt avenue hardly at all as I live on the other side of town but I was helping friends out. Bottom line we ordered a cake from them for a birthday party and I came in to pick it up and eat with the youngest child who is 4. I ordered the food paid for everything sat down and when they brought the food asked if I could have an extra honey mustard. She said it will be $.25, I said can I just get another honey mustard. She said to the child she got barbecue didn’t she? I said yes but I would like them for my fries she said it is $.25 and she walked away. She was rushing around as if extremely annoyed. I went up to the person at the register who had waited on me and said I’m sorry, but can I get a honey mustard the other lady told me I have to pay for it. I was ready to pay the measly .25 cents but she looked at me and kind of shook her head and said here you go like don’t worry about it. Once I went to walk away the other lady was standing there and said excuse me ma’am what are you doing? She made a scene about $.25 for a condiment. It In front of a young child and in front of all the people that were in there to eat. This, after the other staff member gave it to me and told me to go ahead. If that was the case she should have addressed her staff member not a customer the way she did over .25. She acted as if I was doing something wrong. Anyway I paid for the condiment and sat back down and then later decided I was going to go back up and speak to the woman for the scene she caused. I explained my frustration and that I enjoy Dairy Queen but I was very put off the way that she handled this. Told her that It wasn’t about the $.25 and I would gladly pay for it but was extremely upset about the way it was addressed and was handled. When I asked to speak to the manager, she said she was the owner. I was part in shock that any owner of establishment would treat a customer the way she did in front of other customers and a four year old child. When I tried to explain to her I did not appreciate the way it was handled she put her hand up said that’s rules and walked away. Not to mention as I was leaving and throwing away my trash I heard her speaking to other employees about me in the establishment and laughing about her being the owner. COMPLETELY UNPROFESSIONAL!! She was EXTREMELY disrespectful and unprofessional, and I will not be revisiting this establishment/ location. After reading reviews, I can see that other people have had the same issue with staff and this woman who is the owner. Sad because the food is good but not the way it is run. Very disappointed that someone could be so degrading and act like they have that right because they are the owner....

Our last visit was absolutely amazing... Darius was the cashier and Taylor the manager on duty...our food was hot and we used the coupons John sent to make up for the way our complaint was handled on our prior visit... John really cares about his business and the way his customers are treated...Thanks for the great customer service guys!!! We'll be back!!!

We've been here numerous times and have never had a problem...until last night...we ordered 4 backyard BBQ sandwiches 3 large blizzards and 1 large vanilla shake...none of the burgers had bacon....we sprnt $59.38...we called immediately and was told the general manager would contact us tomorrow....this afternoon we stopped in to have our burgers replaced and the "general manager" Josh Ferguson called my daughter a liar and said no one told her he would return her phone call... are you kidding me right now???? That's how we run a customer driven business??? Josh??? What kind of 'General Manager" would ever speak to a customer like that??? She showed him her receipt, didn't matter....I understand the restaurant business, been working it for years and never ever would I treat a customer the way we were treated....I don't know, but if I was the area manager I would be concerned about the way his general manager talks to his customers!!! Beware guys...check your order before...

Okay so it's high time Dairy Queen (DQ) get on board like the other fast food chains and stop "referencing corporate policy" to prevent customers to make more than one transaction per car; this practice is highly insensitive and discriminatory for individuals who have individuals in the vehicle who are physically challenged. Recently even after explaining that our individuals are handicapped and we need separate orders for their receipt records, we were told we can "either come in, or go back around to the drive thru for the second order." Really DQ? How difficult is it to take one order give us our total then input the second order.....hmmm, not very...other establishments are doing it, so we know it is possible.... It would perhaps, benefit you to take note. It is frustrating because our clients enjoy venturing to DQ for their desserts but we continuously experience this back and forth even after explaining that our clients are handicapped and can't be left alone. Even more frustrating when managers who had helped us in the past told us to just let the staff know of our special circumstances next time so they can run the transactions; well, guess what, we did and tonight we were told to drive around a second time or go inside. Not very inclusive...