Ciocca Nissan of York — Local services in York

Update to this review: I was recently contacted by Apple Nissan and asked to meet with a team of people to discuss this issue. The people that I have worked with previously are no longer employed at Apple. The new management was extremely helpful and they understood my concerns. They met with my husband and I two days in a row to work out an agreement that we were both comfortable with. I am very thankful for the determination of Brett, Jay, Ernest and especially Jonathan for helping to resolve an issue that was not theirs to begin with. These guys definitely took the time to understand why I felt unsafe in that vehicle and spent hours helping me to make a choice that would ensure my peace of mind. I am truly grateful for the opportunity to work with them and will be going back in the future to have my new vehicle serviced. Again, thank you guys for helping to resolve my concerns. Absolutely horrible experience! Purchased a used vehicle with a warranty. The night I left the dealership with it, numerous dash light codes came on. Called in since they were then closed and took it back in the morning. Since the codes were no longer on they told me to keep driving it until they came on and bring it back so that they could scan it. Every time I took it in I was told the lights needed to be solid, not blinking. In the first 6 months it needed to be towed 3 times! Each time it was there they made a few small repairs, which I helped to pay for but still couldn't figure out the problem. I told them about a document that I had which showed a factory recall replacement which mentioned at the bottom that thr customer was complaining of multiple dash light codes ( one of my complaints as well) however, this document on their letterhead was dated over a week before I purchased the vehicle!!! After the warranty ran out, I was told that they were not going to help with the vehicle any longer because it was out of warranty. They said that it isn't the same issue even though it has continued to do the same thing as the first time. I contacted the Attorney Generals office who attempted to mediate. I told them that I did not want the vehicle and after a few more months, they offered to trade it in. I told them I needed something comparable, all wheel or 4 wheel drive with 7 passenger seating. However, due to all of the negative equity my payments for this piece of junk they sold, they said they could get me into a new Nissan Altima (completely blacked out - which I didn't need) but my payments would be over double what I was paying for my SUV! It didn't have either of the options I told them I needed. This has been such an awful experience and I would not recommend them to anyone! They sold me this vehicle and they knew about the issues! I have numerous photos and videos of all of the lights, the grinding noise it makes, how it bucks and the smoke coming out from under the hood. I zoomed in on the area that was glowing bright red. I put them on a USB and attached it to my spare key when I took it in. Still nothing..... I have had to pay for towing fees, rental cars for weeks on end while they kept the vehicle and still no answers!!! I have been stuck driving this piece of junk that I do not feel safe in because the trade in value is so much less than I owe due to the condition of the vehicle. I could take it and try to trade it in when it isn't acting up, in hopes that it won't do anything while they appraise it but then someone else would be stuck in my position down the road! This car should NEVER have been sold at what many people call a reputable dealership. Well, I can tell you that I have spoken not only with the GM at Nissan but I also spoke with the VP at Stewart Companies which owns Apple Automotive Group. Both who say they are going to help and yet, June will be 2 years that I have been stuck paying payments, repairing things that do not fix the issue and driving a vehicle that is probably going to blow...

Buyer Beware! I purchased a 2019 Sentra Nismo from Apple Nissan on July 24, 2021 and still have not received my registration/plates yet. I contacted my DMV August 17th and was informed that they did not receive my paper work and asked if I could provide them application number or tracking number. I’ve asked Apple Nissan to provide me this information but they were unwilling to provide me this info. They kept giving me reassurance that “everything will be ok” and that I will receive the registration/plates before the end of the temporary registration ends and that I would get an extension if it doesn’t. However, when I called again on September 10th, the same person I spoke to denied that he ever said that and said that they have two other clients still waiting for their plates since May. The DMV still does not have my paperwork and the finance manager at the dealership told me that my paper work was sent to Jupiter, their third party company, on Aug 4th and that they have no control of the situation. The people at this dealership has been giving me false reassurance, and misleading information from the start. If they knew I might have an issue getting my plates and registration, this risk should have been disclosed to me before I purchased a car from them. Now, the dealership is brushing me off and ghosting me.  I was told someone would call me back but yet to receive a call back from Apple Nissan. They have not responded to my text messages and emails. They would not provide me a direct contact to Jupiter so that I cannot find out any information regarding my paperwork. I will lose the ability to drive the car on Sep 22nd when my temporary registration expires. I am desperate for help. I had no choice but to file a complaint to Better Business Bureau (BBB) to get their attention. I even went to my neighboring Nissan dealership, and they validated that the Apple Nissan dealership should be helping me with all this, and advised me to put in a complaint and bad review to catch their attention and take this situation seriously. I am trying what I can to get some help.

There is more shadiness to this dealership. When I purchased the car, Apple Nissan told me that the basic warranty had expired so I purchased an extended warranty from them. However, this was a lie. I found out later that the basic warranty hasn’t expired. The dealership lied to me  just to get me to buy their extended warranty. I am overwhelmed and shocked by this fraudulent business, and...

BUYER BEWARE! Prepare to be lied to, cheated, and manipulated! This is a long post, but I'm not sorry because people need to know the truth… My husband and I bought a used Van 3 weeks ago And after only having it for 2 1/2 weeks, the radiator was hissing and smoking. We had roadside assistance from Apple Nissan come tow the Van to their service department because that was a part of the warranty coverage that we purchased, or so we thought. The next day we were told there was a problem with the radiator and we need to pay $1050 to have it fixed. We were told the Van is not drivable because the radiator had a hole in it and all the fluid leaked out. Which was interesting to us because the 2 1/2 weeks that we had it, there has not been one leak. We purchased the Platinum level warranty, which cost about $3300 (I dont remember the exact cost) But we kept being told that the radiator is not covered under what we purchased. Come to find out when we were digging deeper it turns out that when we bought the Van and said we wanted the Platinum level warranty we saw on the paperwork it only cost $2500, and we were told that they were giving us a great deal on the price of that warranty. Great! We were very excited! But come to find out the actual warranty that is $2500 is called the Power train warranty which covers a barely anything. We were downgraded warranty levels without our consent and manipulated into thinking that we got a good deal on the one we wanted. Needless to say, we now cancelled the warranty and will never return to Apple Nissan, or any other Apple dealership. Be prepared at Apple Nissan to be lied to, cheated, manipulated, and have your money stolen right out of your pocket without your knowledge. We were conveniently rushed through the paperwork, so my guess would be that we wouldn't notice that they downgraded our coverage because they knew that there was a problem with the Van in the 1st place. Apple Nissan will do whatever they need to do to put money in their pocket. The customer means nothing to them except...