Buffalo Wild Wings — Restaurant in West Mifflin

We had absolutely terrible visit from start to finish. We called at 6:08 from the PetSmart parking lot right down the hill to ask about the wait time since the last time we visited we were told there was an hour wait. We also wanted to eat fast as my blood sugar was low and I needed to eat before making the 40 minute drive home. The lady on the phone told us there was no wait. So we drove up the hill and walked in no less than 4 minutes after calling. The blonde girl at the front told us there would be a 5 minute wait. I said ok whatever sure and she told us to sit down at one of the benches on the side. We sit down and time passes and we begin noticing that random people are getting seated before us. 30 minutes go by after still not being seated and I ask the second blonde girl how much longer it would be. She asked for my name and I told her that the other blonde girl didn't even ask for my name when I came in 30 minutes ago when I was told a 5 minute wait for our party of 2. Did they think we were just sitting there for fun? She went and cleaned off a table and had us seated a few minutes later. Our server Joe comes and takes our order and he accidentally rang up my 10 boneless wing order as 15 boneless wings and told me that he would fix it when the check comes and still give me the 15 wings since it was his fault. My boyfriend's order of 15 boneless wings comes out super fast, but it barely has any sauce on it, most of the pieces are super small, and also some were so crunchy he could barely eat them. My wings did not come out until over 10 minutes later. The wings looked a lot bigger and better than my boyfriend's order. Then, my macaroni and cheese still did not come. Eventually, Joe went and got it himself after about 15 more minutes of waiting for it. We ate a little bit of our food and then asked for boxes and the check. I did not notice that I was charged for the 15 boneless wings instead of the 10 I ordered that he said he would fix until I got home. I was going to speak to a manager about the visit before I left, but at that point we had been there for over an hour and a half and we needed to get home so my boyfriend could get to work as he works the night shift and I figured I'd be leaving a complaint about the visit anyway. I still tipped him the 20% because he was nice and I didn't want to fault him when 90% of the problems of our visit was not his fault. This whole meal should have been comp'd for our truly terrible experience. I have never had such an awful time at a Buffalo Wild Wings, and this location was never this terrible before the fire. Will likely not be coming back. I contacted the customer service through the website and was not given any of my money back, just rewards points fora future purchase for a rewards program I was not even enrolled in. Will be disputing the charge once it is posted on my card account. ...

My 1st (and last visit) was EXTREMELY disappointing! Unfortunately the server I had is what made my visit HORRIBLE 😔 as for the food, the wings were good when I finally got to eat them. I ordered ranch and celery with my wings and when she brought the food over, I had to ask her AGAIN for the ranch and celery 🙄 that was a 5 minute wait and I had to ask her AGAIN for the ranch and celery. I was at the restaurant for about an hour and only seen my server 3 times, 2 out of the 3 times, I had to wave to get her attention 🤦‍♀️ (management needs to inform her that as a server, your customer service skills is what determines your tip, management should expect better customer service skills from your servers) I had to ask my server for my bill and then had to wait 10 minutes for her to come over so I could pay. I actually walked to the register because I was ready to leave and was told to go back to my table because I could only pay thru my server, so when my server finally came over to get my payment, before I could say anything, she took the money, put it in her apron, and walked away. I walked to the register and informed the girl that I wanted my change, which was $10. The server comes over then debates with me, apparently she assumed it was her tip (even though I had HORRIBLE service, I still left her a tip on the table) then she tells me I didn't give her the amount I said I did (I KNOW how much I gave her, I counted it FOUR times and had the person I was with also count it just to be thorough) then she got a calculator (even after I told her THREE TIMES how much change I should've received) I didn't care to debate so I just left. I hope she enjoys the tip I left her and my change. When I was a server, I checked on my customers OFTEN, I did my best to bring them what they asked for and if I made a mistake, I apologized and did whatever I could to make their visit & dining experience a positive one. If a guests bill was $21.24, I would count their money in front of them, then go to the register to cash out their table. If they gave me $21.25, I took that penny to them because it's their money. As a server, I DO NOT HAVE THE RIGHT TO KEEP THE CUSTOMERS CHANGE AS MY TIP! That's NOT something any business should teach their employees! I can't speak about how the servers are at other Buffalo Wild Wings locations but as for this one, it's not...

Subject: Complaint Regarding Poor Customer Service

Dear Buffalo Wild Wings Corporate, My wife and I were looking forward to having dinner at the Buffalo Wild Wings location,9996 Mountain View Dr., West Mifflin, PA 15122 on 6/11/2025 at approximately 645 pm. There were not any people in front of us. I requested a booth and the hostess advised that she needed to clean one off. She was gone for approximately 4-5 minutes and then came back to lead us to the back of the restaurant to be seated in the last booth in front of the drink station. We advised her we did not want to sit back there and the hostess told us we do not get to choose where we sit. We asked why we could not be seated in one of the open booths in the front and she advised the tables were dirty. I asked to speak with a manager who came out with another male employee, I inquired if that was her body guard and she advised he was a manager in training, which did not seem to be the case, as he approached us, he was taking off his apron. I felt he was there for intimidation. We explained that we did not like the area where we were seated and the hostess advised we do not get to choose where to sit. The manager explained that the servers are given turns to take new customers and that is the policy. This policy is not the issue, we were not offered an alternate seat (there were other open seats in the restaurant), an apology or any attempt to make us feel welcome. Needless to say, we did not stay for dinner. In the hospitality industry, employees should treat customers with respect, there needs to be sensitivity training and also management that is able to manage customer dissatisfaction in a professional manner. Thank you for your attention to this matter as it probably will not be addressed by the restaurant manager effectively. I look forward to a response regarding...