Cucina Pizza by Design — Restaurant in West Palm Beach

3/13/25-Citi Pizza - Palm Beach Outlets- Warm welcome, casual atmosphere, great service and delicious food! What more can you ask for... a favorite while shopping! Fatih, is always attentive and hospitable! I ordered the lunch special-2 slices of cheese pizza and upgraded to my Pinot Grigio! I'm very particular about my slices and how I want them super hot- Fatih figured me out. Served my First slice hot and crispy with a foldable NY touch... waiting for me to finish my first slice before heating up my second! Genius! The second slice came out also piping hot ready for me! Service with a smile and paying close attention to my request! It doesn't get better than that! Thank you, Fatih! Absolutely delicious pizza! All the team are wonderful! I highly recommend! Can't wait to return..., 11/21/24- City Pizza - Palm Beach Outlets new location! New Owners (Formerly Cucina By Design) 5 Star Service from Kian , 5 Star delicious food, incredible service from all the staff! The charming hostess who offers a warm welcome.. what an amazing experience! We now finally have a full service Italian Restaurant and Bar at the Tanger/ Palm Beach Outlet Mall! Yes! Full service bar and restaurant! This was Cucina By Design and has been completely renovated and is now City Pizza Cucina Italiana! Yes, this is the same family that owns City Pizza at City Place downtown! I sat at the bar and Kian was so welcoming and made me feel like family! I ordered my Chardonnay, which was delicious, cold and crisp! The great news is at lunch you can order a slice of pizza! I added sausage and onions on my slice and in true City Pizza fashion it was incredibly delicious! High quality ingredients! Perfectly cooked and piping hot! A huge slice of pizza! Their menu has something for everyone! Great appetizers, salads, pizza, pasta, hot and cold sandwiches and desserts! Wow! It's a dream come true! Finally we have a full service restaurant/Bar on this side of the Outlets! Yay! I can't wait to enjoy my glass of wine and pizza while shopping! I will definitely be there weekly! I...

I recently relocated to the area and decided to try out Cucina Pizza by Design despite hearing some negative feedback from a coworker. Unfortunately, my experience echoed his sentiments, leaving me disappointed and frustrated.

From the moment I walked in, it was evident that customer service was not a priority for the gentleman behind the counter. Despite being the only customer waiting, I was blatantly ignored as he engaged in non-work-related conversations and checked his phone. When I finally managed to grab his attention, his attitude was nothing short of disdainful.

What struck me most was his deliberate rudeness, seemingly without any reason or provocation. Not only did he fail to acknowledge basic courtesies like greeting or thanking me, but he also disregarded my request for a receipt, crumpling it up and sticking it back into the bag without a second thought.

As someone with experience in management within the service industry, I understand the importance of customer relations. The behavior exhibited by this individual reflects poorly on the establishment and undermines the efforts of the rest of the staff who may excel in their roles.

While I hesitate to leave negative reviews, I feel it's important for stakeholders and others invested in the reputation of Cucina Pizza by Design to be aware of how customers are being treated. It's my hope that this feedback prompts reflection and action towards improving the customer experience at...

I’ve been coming to this pizza parlor for a while, especially since my daughter absolutely loves their pizza. However, since the new management took over, the customer service has been terrible.

Every time I walk in, I feel completely ignored unless I go out of my way to get someone’s attention. Today was no different. I placed my order, expecting to be seated by a waiter—but that didn’t happen. Instead, I had to seat myself and even told the cashier where I’d be waiting. If it's self seating, no one follow ups, or explains anything.

As I sat there, I watched other customers receive prompt service, from being seated to being checked on regularly. Meanwhile, my daughter and I were completely overlooked. She kept asking why our pizza was taking so long, while employees stood around chatting and laughing.

After 25 minutes of being ignored, I finally went up to the front desk to ask about our order. The cashier looked at me like I was bothering her, then walked over to the waiting area, grabbed our pizza, and handed it to me—without a single apology or explanation. It was clear that my order had just been sitting there, forgotten.

At this point, I couldn’t ignore the pattern anymore: if you’re not of a certain background, you simply don’t get recognized here. I’ve given this place multiple chances for the sake of my daughter, but today I had to tell her this would be our last time...