Ulta Beauty — Local services in West Palm Beach

Me and my teenage daughter always shop at this location. I have spent 100’s of dollars at this location just to have our hearts broken and feeling hurt as they were today. We walked in and wasn’t greeted (no biggie) me and my daughter went to the perfume area and I noticed the security guard immediately come to where we were. Cool still no problem. After minutes of smelling different scents he was still there. I didn’t smell anything that I wanted so me and my daughter walked away to look at the flat iron to purchase one. As we walked away I saw an associate approach the security guard and whisper in his ear. As we are over there looking at the different flat irons the security guards starts circling us again. Mind you it’s plenty of other customers in this store but they were all white so I guess they got a pass on not being suspicious! So after he stopped circling us and stood still to watch us as he started talking on his phone and continued to watch us I flagged him to come over and asked him “did the associate ask you to watch us?” Long story short he lead me to believe he was told to watch us. He told me he was doing his job because they have a lot of people stealing... but if he was doing his job of loss prevention he would have been watching and circling everyone and not just me and my daughter (the only black customers in the store) for 30 to 45 constitutive minutes!!!!!! At that point I place the flat iron down in tears because I couldn’t believe this and I didn’t want to hear any more of what he had to say. I felt so embarrassed and belittled in front of my child who loves Ulta and wants to shop there daily. I also made her put back the make up pouch she was ready to purchase and we walked out. I will never shop here again. I spend too much money in this store/with this company to be racial profiled! Wish I could rate this at NO...

Last week i went to the location in west palm beach outlets for a blow out for my vacation. I told Vincent exactly what i wanted which was a blow out w/volume using the big round bristle brush. He was not very personable & was short w/answers. I sit in the chair & he put GEL to do a blow out, never in my life has anyone used GEL. Well about a 1/3 of the way through the service i wanted to confim w/him what he was doing,( as i can clearly see that he does not know how to do a blow out )& what i wanted, he says:

•Him: " oh you not getting that today. Your hair is dry, damaged, brittle with split ends" .

As im trying to compose myself i said

•Me: "well lets blow dry & use the flat iron" •Him: "oh im not doing that, you not getting that, you gonna finish what I started " •Me: " i think im gonna leave" •Him : " good idea " and he ripped off the cape. •Me: " i dont like your attitude " •Him: " i don't like your attitude " •Me: "really because ive been nice up to this point. Im leaving" •Him: "good idea".

Never in my life have i been treated like this by anyone in the service industry. I complained to the manager of the store but i have yet to hear from the salon manager. Clearly this is not the job for Vincent. Needless to say I would advise from going to this salon.

In the end i went to Pizzaz around the corner and the girl there did exactly what i wanted. I then went back to Ulta so they could see that what Vincent said couldnt be done could clearly be done. And it looked...

I am writing this review for all the blondes out there! I have recently moved down here from Massachusetts and was looking for a new hair stylist. I’ve asked around and got some quotes, but they gave me ridiculous prices every time. I dye my hair blonde and it’s a 2 time process (bleach included). I used to do it al Ulta back in MA so I am familiar with the products they use. Since I could’t find anything in my budget, I called Ulta one day and asked for someone that can do blonde. And so I ended up on Dominique’s hands. And I am glad I did! I like my blonde to be ashy and totally hate when it ends up being orange! Dominique literally read my mind. I have the most beautiful ashy blonde and got a lot of compliments on it. She was extremely nice too. At first my scalp couldn’t take the dye mix, it felt like burning. She immediately washed it off, and changed the mix. I never felt once like I was an inconvenience and didn’t get any rolled eyes. She was apologizing even if it wasn’t her fault, how would she know it will burn me? So if you want a nice and affordable color, book with Dominique! Also with the haircut, she always double checked before cutting and she was the only hairstylist I ever met that understood how important it was to be parted right. The store itself seems understocked with a lot of stuff, comparing to other Ulta’s...