Chick-fil-A — Restaurant in West St. Paul

This review concerns the unethical employment and payroll practices of the West St. Paul Chick-fil-A.

Last year, the management at this location hired our minor daughter as a first-time employee. She worked for nearly a month without a paycheck, so we tried to address the situation with management and the operator, Simeon, who all made excuses about proper identification documentation and their payroll system. After another week without payment, we went into the restaurant and demanded payment immediately in front of the employees and customers. Embarrassed, management and Simeon wrote our daughter a check on the spot for roughly $180.00, which we immediately took to Chick-fil-A's bank to cash. Unsurprisingly, the bank would not cash the check because there was a problem with it not being a payroll check. When we returned to the restaurant, we demanded payment again, and management, in the presence of Simeon, opened one of the registers and handed our daughter a cash payment, which can be problematic in terms of tax implications.

Fast forward to the present. In early January, our daughter received her W-2 form in the mail from Chick-fil-A. Immediately, we noticed that the taxable earnings amount was incorrect, so we called Simeon to request an amended W-2 with the correct taxable earnings amount. He then reportedly called Chick-fil-A's finance office and informed us that he took care of the issue and an amended W-2 would be sent to us in a couple of weeks. When the amended form did not arrive after a month, we called Chick-fil-A again and left a message for Simeon to call us so we could figure out why the form had not arrived. The following day, on February 21, a manager from the restaurant called and told us Simeon could not call us because he's out of the restaurant, but that she was taking care of the issue. When we asked her why we do not have the amended W-2 after more than a month, she could not give us a concrete answer other than she was taking care of the issue.

At that point, we told her we do not believe management or Simeon actually reported the correct taxable earnings to the Chick-fil-A finance office because they paid our daughter under the table and did not report those earnings to the IRS, which they did not. We then told her they have two days to provide our daughter's amended W-2 with the correct taxable earnings or we would submit detailed complaints against their restaurant to the Minnesota Department of Labor and Industry and the Minnesota Attorney General's Office, and then we hung up the phone. After the phone call, we submitted a complaint to Chick-fil-A Customer Service in Atlanta, Georgia.

Such behavior by Chick-fil-A is not surprising, considering the company's long history of unethical practices, including paying underage employees with meal vouchers, violating state and federal minimum-wage and overtime regulations, violating child labor laws, and commonly underpaying employees and changing pay rates without advance warning. These are shameful, illegal practices by a company that evidently has no shame. Perhaps the management and operator of the West St. Paul Chick-fil-A will understand when the state investigates, audits, and possibly fines them for their unethical and...

So I went to the Chick-fil-A on Robert Street for the first time this is actually my first time trying Chick-fil-A ever. When I walked in the environment was so clean the air smells so fresh and everybody was so friendly and they greeted me with smiles on their face. As I walked up to the counter I was greeted right away she was ready to take my order with a smile on her face. I explain to her it was my first time ever try and Chick-fil-A and I heard nothing but good reviews so I was very interested in trying it today. She gave me a small rundown of the menu and I proceeded to order I ordered a Chick-fil-A chicken deluxe with a strawberry shake. Due to it being my first time she paid for my food so I could give it a try. My order came up fast it was Nice and hot. As I’m eating the chicken sandwich I don’t feel weighed down by Greece or grime it was just so delicious and mouthwatering I had to finish every bit. The strawberry shake was so delicious and smooth and tasted like real strawberries. I definitely recommend Chick-fil-A if you want a good chicken sandwich and the one on Robert Street they are so sweet and kind and they have smiles on their faces so if you’re looking for a good sandwich and a nice place to eat I suggest Chick-fil-A on...

This was our very first visit to Chick-fil-A. Just walking through the door, we knew we were in for an exceptional experience. The ambiance is light, colorful, and almost a bit upscale compared to the other fast food restaurants in our community that present a more date and worn appearance. We were greeted by staff who were sincerely eager to assist us with our meal choices and purchase . Our lunch came to us at our table and was not only fast, but everything was so fresh, crisp, flavorful. My husband did experience a bit of filet sliding off the bun, but it was probably due to the extra sauce he added. This was hands down the cleanest restaurant we have been in in years! They even provide a large bucket of high quality large wipes to clean your hands. The staff even the manager came round to say hello, offer a smile and ask how are sandwiches were. This restaurant definitely screamed Stepford Wives, but that's ok, we felt that the staff truly took pride in every aspect of the customer experience. This is a family friendly, destination, with exceptional parking for all. I wish other fast food venues would take some tips from Chick-fil-A approach to exemplary customer service and...