Denny's — Restaurant in West St. Paul

Looks like a newly remodeled restaurant. Nice in appearance. Service was horrible. Food was not done properly, had to continuously ask for coffee or drinks with long waits in between. Sent back food more than once. Dealt with flies the entire time while eating. As I looked around it looked as though the server was very personable to many of the regulars there. She sat down and chatted with them a while. Which was nice but not to the determent of new customers. My friend has been there several times and stated that this was the first time the service was that bad. She was livid. We ordered hash brown toast on both side. We never got them. They replace our hash browns and brought another round worse than the first round. I just sent them back food was cold had to have it remade. It was just a mess Maybe the waitress just had a bad day. The food should have been extremely discounted or just paid for. However management was not as accommodating. It took quite a while for them to even come out to address the issues that we were having and had no compassion for the matter at hand. Just wanted to get us out of the restaurant. She gave a 20 percent discount and removed a few items ( which should of never of been on the bill to begin with). Usually this would of been ok it was just the concern was not there and you could tell once we left it was business as usual. For my first time and there this has left quite an impression. We sat for 20 minutes just waiting to be serviced. Who does that. Waitress excuse." They seen one of us were on the phone and didn't want to interrupt" Really - at least come by. People will ask you to come back if they want the privacy. No one likes to wait and at that time there was only one other guest seated on our side. Don't think I'll be back. Hope they fix this issue. Denny is one of my favorite restaurants it's to bad they remodeled it's appearance to acceptable measures but forgot why people come,...

I normally don't take the time to write reviews. But this experience was so horrible I just can't let it go. I did an online order at 10:15 a.m. and went to go pick it up. My email said it would be ready in 10 minutes. I arrived at Dennys at 10 30 just to make sure it was ready when I showed up. I asked the guy at the front for my order. He went to the back to check and told mi it would be ready in a bit. After 15 min I went back to asked again. He checked again and told me 10 minutes. I went back again at 10:55 am. This time he was getting tired of me asking. I couldn tell he was upset. He said, "sir, all the orders are done in order. Wait your turn. The problem was they were already taking orders out from 10:30 to 10:54. Mine was from 10:15. So I showed him my receipt and asked why mine was skipped. He grew more upset. He came up to my face! And proceeded to asked me to leave. I could believe what was happening. His breath wreaked of cigarette smoke. I don't smoke. I hate cigarettes! I asked why? He said I was being rude and making a scene in front of paying customers. I hadn't raised my voice. I hadn't yelled. I never used profane language. I had also paid my order online. I told him I'm also a paying customer. I asked for his manager 3 times. Mngr never showed up. They sent me a waiter who was already busy waiting tables. I have to say he was the nicest person there. I wish I remembered his name. It was a black man. Very courteous and professional. To make a long story shorter I got my food at 11:35. I checked it. It was only half my order. I had to wait another 15 minutes for the rest. Then they said they would refund me my money. They never did. Worst experience ever! Oh, and my mini corn dogs were burnt. I...

They have long way to go. From what I could tell the servers did not have assigned areas/sections. Which made it confusing for them, on who would take which table. They would have to take time discussing who's helping who. Wasting time, vs. knowing your area & responsibilities and getting to your tables as fast as possible. We sat at the counter. Maria, went by, Bonnie went by, Angie went by, Ricky went by & three others (sorry I didn't get there names). Angie who was visibly frustrated with Ricky. Saying out loud "where's Ricky". Maybe he was suppose to have the counter area, I don't know & they didn't appare to know either. Finally, Angie helped us. Then Ricky reappeared. And said - I'm not making this up - In his words "the kitchen isn't taking orders anyway why does it matter if I'm here". During our time at Danny's three tables got up and left, because no one stopped to even say "hi". My wife asked for water with her coffee. Got the coffee, but no water. Asked for no butter on her toast, the toast was buttered. The food was fair, but it did arrive quickly. Angie dropped off the check and thanked us for stopping in. The hosts/cashier were having rough go of it as well. This looks like leadership thing and everyone is trying their best. But being busy does not mean your working. Ricky is a good example of that, he's busy, but not getting much done. I'd avoid this place for awhile, they do not have it...