Starbucks — Restaurant in West Virginia

I came to this store on 4/20, Easter Sunday at around 9 AM. The staff was absolutely slammed with a drive thru line wrapping around the building, dozens of mobile orders, and a horde of walk ins. They handled the pressure of that crazy rush with grace. They were so kind to everyone, were happily giving people status updates on their orders, and dealt with straight up verbal abuse from ridiculous customers. Anyone with functioning vision should have been able to see why there was a delay with orders.

My drink was excellent, everyone I talked to was kind and trying their best. I want to shout out the whole crew working that day. I can't remember everyone's name but Niko, Courtney, and Kaylee were doing a...

Atrocious service. Refuse to turn mobile ordering off then store is backed up. Allows customers to order via mobile for in store pick up not knowing lobby is closed with a drive thru line wrapped around the corner. Ordered via mobile for DRIVE THRU, waited 30 minutes in drive thru line to be told they are backed up on mobile orders and I could park my car and wait or come back later. Instead of just making my drink right there and then since I was at the drive thru window. They made me re order my drinks instead of making what I had ordered via mobile.

This place is poorly ran and management should be ashamed. They rely heavily on college kids as employees and are ALWAYS...

Stopped last week for a coffee and chocolate chip cookie, cookie was hard as a brick!! I know that’s not the norm because I’ve been eating them for quite awhile. Stopped today and ordered another cookie, when I got to the window I expressed I was disappointed with my last visit and told of my experience. The girl looked at me and said very smugly fill out a survey because I find that hard to believe as if I was being dishonest about it she then handed me my cookie and said if you don’t like this one then maybe you should stop getting them. I told her she definitely convinced me to do that survey and pulled out. Very rude and my cookie was not even warm as...