Dunkin' — Restaurant in West Warwick

Shortly after 10:00 p.m. I arrived at Dunkin' donuts with my service dog. There were three employees working at the time as a side note not one of them recognize that I was even there until I said something to them. Then like usual I ordered my coffee and went back to my table. This is when when an employee very politely said to me that I have to leave the store because I have a dog with me and dogs aren't allowed in the store in case someone's allergic. And I said Even if it's a service dog. That's when the sidebar comments came in snickering for example one of the employees said well he doesn't have his vest on so obviously. The polite employee said thank you very much and I'm so sorry for the misunderstanding. About 25 minutes passes and a minding my own business when the other two employees emerge from out back and one of them gets my attention and says sir could I please see a copy of the certification that makes your dog a service animal. I couldn't believe what I was hearing As someone who worked in the food industry for a long time we know you can't ask them that the customer You can ask them two questions Is it a service animal and what service does it provide. Well at this point I'm mad in my temper was about to go off . I will admit that I became very stern and assertive. At that moment one of the employees threatens me but saying she's going to call the police because I was being rude with her exact words. I told her Go ahead I'll call the police too. Finally one of the thought process to call their boss at home and their boss from home told them that they were wrong and they she will be speaking to them following day The polite employee apologized up and down on the other two girls but half the other two girls had no apology for me whatsoever I apologize up and down but did not get one apology...

I don’t even know why I came here a second time I guess I was just hoping maybe because so much time has past idk but very similar thing just happened to me AGAIN like 15/20 mins ago my boyfriend and I just had an awful experience. They close at 8 it was 7:26 to be exact maybe I’m a min off idk so we order two medium iced coffees and asked for them to be mixed well and instantly I could tell the staffs energy was off and seemed kind of rude but we paid for the coffees and gave them tip. Before driving off we did ask nicely if they could be mixed better because you could clearly see very little whip cream on the top coffee and then some syrup at the bottom and it didn’t look great so the girl did and we left and went to cumbys next door for gas. The coffees tasted like coffee with just cream it didn’t taste like our usual at all so we drove back and they were obviously trying to ignore us they would not come to the window so I had to call the store to ask them to come to the window and the person was super rude and we asked for a re fund, when we first asked for a re fund it almost seemed like she wanted to deny giving us a refund and asks what’s wrong with them and then though about it her response was “umm” and proceeded to give us a refund. I will never ever come again and ppl need to do better when it comes to hiring just anyone and take it more seriously because that’s how...

At 10:30am Sunday June 30th 2024 I opened the door to enter the Cowesett Dunkin. Upon entering I was greeted with "uh oh, it's that guy" from the food prep area. Feeling amazingly awkward I approached the counter to order. I ordered half a dozen donuts, a croissant toasted and buttered, a plain bagel not toasted with cream cheese on the side, a bacon egg and cheese wrap, two snakin bacon, two hash brown. I heard the prep area talking about me which was off putting. When I looked in the donut case all the donuts looked drippy with barely any sprinkles. The nice counter girl offered to get the chocolate sprinkle donuts from the window wrack. They were much better. I received my order from prep but felt weird about checking it because now I am "that guy". When I brought the order home my family told me it was spicey bacon and there was no cream cheese. I tried to call the Dunkin but they hang up after one ring. I spend 35 to 45 dollars every Sunday. Why am I "that guy"? What is going on. How am I the bad guy? What is happening? Your not doing me a favor. I paid for Dunkin! I feel like this won't change because they could care less.

Original: I started out really liking this location I am not sure what happened but I feel like they do not like me. I order once a week and I try to be jovial. It feels like there is an in joke that I am not privy to. I just feel...