Tim Hortons — Restaurant in Westerville

Disappointed First Visit to a “Midwest Staple”

I decided to try Tim Hortons while visiting a friend since I’ve heard it’s a Midwest staple. Unfortunately, my first experience left a lot to be desired.

It started with a simple question — I asked if they had regular half-and-half, and the answer was an immediate “No.” That made me have to explain further that I meant plain, unflavored, unsweetened half-and-half, not the little flavored cups like vanilla or hazelnut (which I can’t have). The confusion didn’t exactly inspire confidence.

I ordered a medium coffee with cream and expected something fresh and hot, especially since their slogan claims they brew fresh every 20 minutes. Instead, my coffee was lukewarm at best — more like it had been sitting around for hours. This was at 2 PM on a Wednesday, so it’s not like they were slammed with morning rush.

I also asked for a plastic bag but was given a paper one, which didn’t work for my needs, and I never received a receipt for my order.

Any one of these issues alone might have been minor, but stacked together, they made for a pretty disappointing first impression. I normally let small things slide, but this time there were enough missteps that I felt it was...

Me and a friend went today to study and had a rather poor experience. My friend ordered a sandwich and a coffee. While the coffee was fine, his sandwich had the wrong cheese; rather minor mistake. However I ordered a pastry and an iced coffee drink. They didn't bother to re-heat the pastry at all, even though I asked them to, and after they put it on the counter for me to pick up the entire staff went to the back where I heard them joking and eating. I half wondered if they were making my drink in the back, but 5 minutes later they came out and admitted they had forgotten it. They made the drink and left it behind the counter and behind the register where I couldn't see it was done and left the front again. Another 5 minutes of back-room joking and they came out and informed me that my drink was done.

I'm usually pretty tolerant of sub-par service due to high-business times or when places are short-staffed, but there were 4 people working at 4 o'clock with no one in the restaurant and no one coming through the drive-through. It was sheer laziness and incompetence that led our food to be delivered so late and improperly prepared. I don't plan on visiting this...

I'm a fan of Tim Hortons on the whole for meeting with customers and others. Its got a wider selection and is usually more kid friendly than competitors.

This one is neither of those.

The day we were there more "f" bombs and "s*" was flying from the employees. I was about to say something when I realized that one of the biggest culprits was the "leader" of the group. (Was she manager? I don't know but she was definitely the one running the show)

The location is on the end of a small strip and feels like it was being built without scale in mind. It only has two tables that are conducive to holding small meetings or even chatting with friends that aren't right on top...