We've been ordering from 302 since they opened and throughout the pandemic. Every other time we've had great service and great food, which is why I decided to order carry out for my burger-loving partner's birthday.

I placed an order for a burger, side, and drink meal for 4 and they said it would be ready in 20-30 minutes. Based on past orders that was totally reasonable and I arrived after 25 minutes hoping to catch the food fresh out of the kitchen. Nothing was on the tables for pickup and I had no problem waiting a few more minutes.

15 minutes later, nothing. 20 minutes later, still nothing. 25 minutes later and I was starting to get nervous because my partner's kids had to leave at a particular time. When I went to ask the staff about the delay, they said that they handle online orders first. What? That makes no sense - orders should be handled based on the time they come in. I waited some more and asked again if they had any indication of how much longer it would be so that I could try and pick something else up to salvage the night. I was then told that an iPad had crashed and that they were having to print off all the order tickets for the kitchen to handle, but that my order would be out shortly.

All of the waiting was made even better by the lady who decided to order a drink at the bar, remove her mask to drink it, and then proceed to schmooze with the rest of the patrons - maskless - the entire time I waited. I was there for 45 minutes total and so was she, maskeless and chatting up other patrons, without anyone from 302 saying anything to her.

It took 1 hour and 15 minutes to get my order from the time I placed it. Even after all of that the order ended up being wrong for two of us, but we had to wolf it anyway because at that point it was too late to do anything about it. I'm seriously disappointed and don't know if I'll be going back.