Let me preface this review by saying my fiance and I have been going to the burger social for nearly 2 years now and have, for the most part, really enjoyed it. But I can definitely say that quality has gone noticeably down, and tends to fluctuate quite a bit. I remember the first time we went we both got the barbacoa burger...and weren't crazy impressed, but liked the atmosphere (especially in comparison to a lot of the other restaurants in the area) so decided to give it another chance. So of course we must have had a good second experience because we've been regulars ever since. Now again, for the most part it's been good (the spicy nacho is super delicious when made well and served hot). We've had downs here when the food has been served cold and I've had more overcooked burgers than properly honestly...but this past weekend was simply the last straw. So I ordered the korean bbq and she ordered the fifty/fifty. The food took a very long time. And then we get our dishes...and my fiance does not have the right burger in front of her. We ask the waitress...and she admits she must have messed up the order and placed it incorrectly into the POS. (Let me just say this was an honest mistake and she did take that burger off the bill...so I dont blame the server but this just contributed to an overall bad experience, and could not compensate for what I'm about to talk about). She offers to get the right one going...but my fiance doesnt want to waste the burger or eat alone by the time it came out since I'd be done eating mine. So she starts to get into it and not only is the entire burger barely room temperature...but the fried jalapenos on it are totally cold and soggy, the burger is cold and VERY overcooked, and the cream cheese sauce is so lemony and acidic she needed to scrape it off just to make it edible. So she tells the waitress about the jalapenos and when she comes back from the kitchen she informs us that they can't make her fresh jalapenos because "they're just a topper and are served room temp". Now we both went to culinary school and used to work in restaurants...what that basically means is they fry them all in the morning and let them sit out to get cold and soggy. Not only is that totally gross, but a sign of pure laziness and carelessness. They offered to take them and throw them on the grill to heat them up...which not only wouldn't help, but is also illegal to take a dish that has already hit a table and put it back onto a cooking surface. It causes serious concern for the possibility of cross contact. So my fiance just sucked it up and ate what she could manage because at that point we both were in agreement that this would be our last time ever eating at the burger social. As for my korean bbq burger...the flavor was ok but it was also hardly warm when I got it., and the burger was overcooked. Also, the crispy onions on it were so stale l that they were undoubtedly made days before and stored improperly. Honestly it also kinda seems like they cook a bunch of patties at once and keep them around for a long time and then flash them in the salamander to serve. I'm just thoroughly convinced at this point that quality is not this restaurant's concern. And not to mention the menu has essentially not changed, with the exception of a few items, in the 2 years we've been going. Which also seems to be a recurring issue with the other restaurants in the group. I get they get super busy because it is a quite popular place...but it's sad to see them sacrificing quality. All I can say is that there are plenty of other places in the area that truly care about consistency and quality...but not this one. 302 is filling that gap. Go there.