GIA MIA Wheaton — Restaurant in Wheaton

I found a restaurant that I love and am completely obsessed with! Just not the Gia Mia’s in Wheaton Today my kids were off school so my girlfriend and I decided to go to GIA MIA’s again with all our kids but this time decided to try out to the Wheaton location. I was really excited to go to this one as my husband and I used to live in Wheaton and also previously owned a restaurant in the area. GIA MIA in Wheaton is located on Hale St. we walked in and were met by two women, one with dark curly hair who appeared annoyed by our presence and both were not very welcoming. We were advised that there would be a 15–20-minute wait and asked if we wanted to put our name on this list. We advised yes and provided our # and also informed them that we can also be split up in 2 tables and there were 7 of us. Please note we did come at lunchtime on Friday afternoon on a day where kids had off of school. The only people in the lobby were us. There were several open 2 tops throughout the restaurant, a full open bar and an open 4 top. We were not able to see if there were any open tables in the back part of the restaurant as it is blocked by a wall partition. We advised we were going to walk around and be back. We walked around town for 15 minutes and came back. Several other customers came in after us and were seated, including several 2 tops and a 4 top. Being formally in the restaurant business I understand that there are fire codes that one has to be cognizant of however 3 of the table that were filled while we were waiting were all adjacent to one another. Finally, after a 30-minute wait were sat, in the back, next to the bathrooms. Our server was friendly but was speaking Spanish to me, why? Was it because my children are of Hispanic decent and adopted? I responded in English. No suggestive selling and when he did give us our drinks, he placed the drinks on the top front of the table as he did not know where any of the drinks went including which adult ordered the glass of wine. When our lunch came it was delivered by someone else and it was auctioned off. What happened to writing out your table like a clock to prevent this from happening? I had not gotten my meal. 10 minutes later my server came to check on the table to see how everything was. I advised him that I never received my lunch. 5 mins later it came out. I do come from the rule of thumb that nobody eats until all is served however with hungry kids and my girlfriend just getting out of cancer treatment, I would be remiss not to allow them to eat. When I received my Beet and Farro salad my boys were finishing up their lunch. My salad was not at all what I was hoping for. It was more of a Kale salad drenched in balsamic vinegar lacking in both beet and farro. The server did ask us if we would like to have desert and we said “yes” we would like to look at the menu. The server never came back with the menu. He did however wait on the table 2 tables down from us and chatted with the bartender and then escaped to the front of the house behind the wall partition. When he finally sped passed by our table, I asked him for the check. He responded, “No Dessert”? I informed him I had a 10.00 discount from being a new GIA MIA customer. He informed me it would be a moment as his manager was on the phone. We did tip him 30 percent before the 10.00 discount. The service was fair/ good. We could have done without the pretension at the front. We promptly left and walked to Kilwan’s and spent 95.00 on dessert that would have been spent at your establishment had we been treated properly. We will eat at GIA MIA’s again BUT NEVER IN WHEATON, nor will I every recommend this established to anyone. I hope that this letter will serve its purpose on how not to treat...

Hello, I had the opportunity to come to Gia Mia for the first time ever on July 22nd. We would be a table of seven with two high chairs. We got there and 8 for an 8:15 reservation.

They were super busy but eventually a hostess named Sophie approached me. I told her that I’m here for the two reservations that my sister in law had made. On her own she asked me do you want to sit together to which I replied yes! Backstory earlier when my sister in law had called they told her they could seat the tables nearby but not all of us together due to prior big party reservations.

Anyways, so to my surprise when Sophie said you want me to seat you all together immediately I said yes! She was so polite walked around restaurant to see where she could possibly put us together. Than she came back to the front the hostess that was standing by the phone and iPad. I didn’t catch her name but she was wearing a white tank with jeans. Sophie asked her do you think we could sit these tables together? To which she started to snap and in a condescending way pointing to the iPad no! There is no way and just goes off how it’s not possible, finally takes a breath and asks, “are they here?” To which Sophie who clearly looked uncomfortable by how she was speaking said yes lol pointing to me. The girl changed her demeanor a bit and told me yea no sorry can’t sit y’all together to which I replied it’s not that serious, I only was trying to see if it’s possible since we had a bunch of kids with us. Anyways, they pointed at two tables and said we can sit you next to each other. Just waiting for the other table to wrap up dinner.

At this point I was feeling a bit upset by how that hostess was speaking and I was standing with my six year old too. I didn’t want her to feel anything or see that this hostess had very bad attitude and was upsetting me so I kept quiet.

My sister in law came in a short while after me and asked them about the tables and than I noticed the two separate table they visually pointed to me saying they would sit us at they had sat another party.

Than this other hostess with very long hair and a dress on came up to me and said that she can try to make it work to have us sit together outside and I told her that’s fine.. the goal for them was to combine two tables together.

So now as we are waiting outside, I finally see them cleaning two tables right next to each other and thinking it’s probably for us… wasn’t the case. The hostess that was rude sat a couple down on one of the tables. Confused a bit annoyed having to keep a 2, 3, and 6 year old standing for over 30 mins now we inquired that we thought they were waiting for two tables to clear out to seat us. She acted super confused and said we were gonna sit you guys at a “bigger table” points to the same size tables behind where she sat the couple. My sister in law was so confused and said aren’t they the same size? Again she just walked off. They eventually combined two tables for us and we sat down at 8:45 nearly. I got there at 8 for an 8:15 reservation to be sat down at 8:45 with little kiddos.

If it wasn’t for the fact I came with family and my kids were wanting Mac and cheese I would’ve left. The hostess was very rude and her demeanor, honestly looked like she could’ve cared less that we waited. Twice she sat people down in tables and areas she told us would’ve been for us.

I understand restaurants get busy and I get it can be stressful but man a simple smile and empathy towards customers can go a long way. I hope a manager or owner speaks to me because I really don’t think her behavior was acceptable. I’m just one review calling her behavior out can’t imagine how many other people she’s...

First of all I would like to say that the food was as good as always (the honeycomb appetizer is a must, and the wood fire pizza is always spot on). Our server was also very friendly, efficient, and accommodating. However, the bartender Jackie was extremely rude and unwelcoming upon our arrival while we were waiting for a table at the bar. One of our friends has been having seizures for the past few days and we just wanted a nice dinner out to relax and enjoy each other’s company. She forgot her ID at home but wasn’t planning on having any drinks anyways due to her medical condition. Upon seating, she was asked for her ID. (Which I agree is reasonable since we were at the bar). However, since she didn’t have it, she had to stand next to us at the bar, even though she wasn’t drinking and even offered to show front and back sides of her ID. This was irritating; however, not the end of the world since we would be moving to a table shortly. However, another bartender asked why she was standing to which Jackie says “she is underage.” We all thought this was very inappropriate to make false assumptions about a guest when you were right in front of them, when she already felt foolish about standing, and ruined her night so much that she actually had to walk around for about 30-40 minutes just to prevent a seizure because she was so worked up about how Jackie was treating her. Her food actually ended up getting cold because she was walking around the street doing everything to not have a seizure at the restaurant. It’s one thing to make a guest stand at the bar after they offer you pictures of your ID, but another to make a false accusation right in front of you that you were plainly just wrong about. With that being said, I will probably be back because the food and service is usually top notch; however, I have no intentions to ever be in Jackie’s...